Thermo Fisher Scientific
Lead Customer Service Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific recently announced that it has entered into an agreement to sell its microbiology business to Astorg, a leading pan-European private equity firm with deep expertise in healthcare, focused on a select set of subsectors, including pharmaceutical services and technology, medtech and related services, life science tools and diagnostics.
This decision follows a thoughtful evaluation as part of Thermo Fisher’s ongoing business strategy to actively manage and strengthen our portfolio.
We expect the transaction will be completed in the second half of 2026, subject to customary closing conditions and applicable regulatory approvals. Until the transaction is complete, Thermo Fisher will continue to operate the business.
If you join the microbiology business prior to the close of the transaction, your employment is expected to transition to Astorg.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
For more information, please review:
Thermo Fisher’s press release
Astorg press release
Get help with your application
Your very own career expert that helps elevate your application to the next level.
DESCRIPTION
Join our team as a Lead Customer Service Administrator at Thermo Fisher Scientific, where you'll contribute to delivering exceptional service to our customers. This position connects customers, sales teams, and operational departments, ensuring smooth workflow management and customer satisfaction. You'll manage service requests, coordinate with vendors, process work orders, and maintain accurate documentation while upholding our standards of excellence. Working with laboratory and scientific equipment, you'll help support our mission of enabling customers to make the world healthier, cleaner, and safer through administrative support and process optimization.
REQUIREMENTS
- 4 years of customer service experience, preferably in a laboratory or scientific environment
- Preferred Fields of Study: Business, Finance, or related field
- Strong proficiency in computerized maintenance management systems (CMMS) and ERP systems
- Advanced skills in Microsoft Office Suite, particularly Excel, Word, and PowerPoint
- Experience with Good Documentation Practices (GDP) and regulated record-keeping
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and as part of a cross-functional team
- Strong organizational skills and ability to prioritize multiple tasks
- Experience in vendor management and coordination
- Proficiency in generating and analyzing reports and metrics
- Ability to adapt to changing priorities
- Commitment to safety protocols and procedures
- Knowledge of laboratory operations and GXP environments preferred
- Ability to provide technical training and guidance to team members
- Strong project management and process improvement skills
- Additional language capabilities preferred
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills