KIMS Hospital
Lead Customer Service Administrator
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Lead Customer Service Administrator – Sevenoaks Medical Centre
Location: Sevenoaks Medical Centre
Hours: 37.5 hours per week
Starting Salary: £31,743.00 per annum
Hours: 07:30 – 20:30 between Monday and Saturday.
Are you a natural team leader who takes pride in delivering an exceptional patient experience? Do you enjoy leading and supporting a team to deliver excellent customer service? Are you organised, confident and able to manage competing priorities in a busy healthcare environment? Would you enjoy being at the heart of a patient-focused service where every interaction matters? If the answer is yes, we would love to hear from you.
We are looking for an enthusiastic and experienced Lead Customer Service Administrator to join the team at Sevenoaks Medical Centre. Working closely with the General Manager, you will provide day-to-day leadership and support to the administrative team, helping to ensure our patients, visitors, consultants, and colleagues receive a warm, professional and efficient service.
This is a varied role combining team leadership, administration, patient coordination, and customer service, with the opportunity to make a genuine difference to the experience of every patient who comes through our doors.
Key Responsibilities Will Include
- Providing day-to-day leadership and line management for the administrative team, including regular 1:1s, appraisals and performance management.
- Supporting the coordination of team rotas, ensuring appropriate administrative cover is maintained.
- Supporting the induction, training, and development of new team members.
- Acting as a visible and welcoming presence for patients, visitors, consultants, and colleagues.
- Managing telephone and face-to-face enquiries with confidence, courtesy, and professionalism.
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About You
We are looking for someone who combines strong administrative skills with a genuine passion for people and patient experience.
You will be confident leading a team and comfortable working in a busy healthcare environment where priorities can change quickly. You will be organised, approachable and able to communicate effectively with patients, consultants, clinical colleagues and senior managers.
Essential criteria
- Previous experience of working in a healthcare or hospital administrative environment, with a strong understanding of the importance of patient confidentiality and customer service.
- Proven experience of leading, supporting or supervising a team, with the ability to motivate colleagues and maintain high standards.
- Excellent organisational, communication and customer service skills, with the ability to prioritise competing demands and remain calm under pressure.
Desirable criteria
- Experience of working with medical administration, patient appointment systems or radiology services.
- Knowledge of Microsoft Office, medical terminology or healthcare administration systems.
Why Join Sevenoaks Medical Centre
At KIMS Hospital, our administrative teams are an important part of the patient journey. From the first welcome at reception to arranging appointments, supporting consultants, and ensuring information is accurate and available when needed, the work you do helps our clinical teams provide safe, efficient, and compassionate care.
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We believe that great patient care starts with great people. That's why we look for colleagues who share our commitment to treating patients with dignity, respect, and kindness, while taking pride in getting the details right.
At KIMS, we want our people to feel valued, supported, and proud of the work they do. Joining us means becoming part of a team where people, patients and quality of care genuinely matter.
- Competitive Salary
- Free Secure Staff Parking
- Pension Scheme
- Private Health Insurance
- 33 Days annual leave plus extra time off for your birthday
- Life Assurance
- Annual Flu Vaccination
- Free Eye Test
- Flexible working and annualised hours contracts are available
- Relocation packages available
How To Apply
If you are looking for your next opportunity in healthcare administration and believe you have leadership, organisation and customer service skills apply online today with your CV.
If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634 or email recruitment@kims.org.uk.
KIMS Hospital is committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.
Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about DBS checks can be found on the UK Government website.
Posted 14th August 2026
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