WUNDERTALENT
Lead Customer Success Manager
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Lead Customer Success Manager | AI PropTech | London | Founding hire | £70k
Most Customer Success jobs are about managing the function that already exists. This one is about building the one that comes next.
Wundertalent is working with an early stage, VB backed AI company building the operating system for modern property management. Their platform automates the operational workload that slows down property managers, letting agents and build to rent teams: tenant communications, compliance workflows, maintenance coordination and scheduling. They are live with pilot customers, the feedback is strong, and they are now scaling towards revenue.
This is a technical, AI first CS role. You will be expected to design and deploy automated workflows for health monitoring, escalation triage, onboarding tracking and reporting so that a small team can manage a growing client base without hiring in a straight line. You will decide what stays human and what gets automated. You will diagnose whether an issue is configuration, data, user error or a genuine bug before it reaches engineering. And you will be the voice of the customer inside the business, turning feedback into structured product tickets that shape the roadmap.
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What they are looking for:
- 3+ years in a client facing B2B SaaS role (Customer Success, Technical Account Management, Solutions Engineering or similar). Real evidence of building with AI tools, not just using them.
- Experience managing enterprise or high value accounts and driving adoption. A track record of converting pilots to paid and keeping churn low.
- Comfortable with APIs, integrations, data imports and webhooks.
- Strong diagnostic skills and the ability to explain technical things clearly to non-technical people.
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Nice to have:
- Property management, lettings or PropTech experience
- Familiarity with WhatsApp Business API or Twilio
- Experience building CS tooling (health dashboards, escalation workflows, onboarding trackers)
- Basic SQL, and experience building an onboarding process from scratch.
The role is office based 4 days per week and based in central London.
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