Mitie Cleaning & Hygiene Services
Lead Engineer
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Lead Engineer
We are seeking a driven and experienced Lead Engineer to join our Fire & Security team, playing a pivotal role in delivering exceptional service and operational excellence across the region. This is an opportunity for a proactive leader who thrives on supporting and guiding engineering teams, ensuring compliance, performance, and customer satisfaction are consistently achieved. Working closely with regional management and scheduling teams, you will take ownership of resource planning, service delivery, and continuous improvement, helping to maintain our reputation for quality, reliability, and professionalism.
Key Responsibilities
- Ensure performance and service is in line with compliance and monthly schedules.
- Respond to customer needs, complaints, and concerns with a sense of urgency as and when required.
- Complete toolbox talks with direct reports providing clear records of completion to the compliance team.
- Be available for site surveys and installation handovers as directed by your RSM.
- Organise, maintain, and communicate an effective call out rota for the area.
- Responsible for minor works delivery within the area through dedicated minor works resource.
- Deputise for your Regional Service Manager as and when required during periods of sickness and holidays.
- Assist the Regional Service Manager in the management of the engineering team.
- Support engineers in stock control and further action management.
- Attend and assist with troublesome sites and complaints.
- Technically support DRS and Sales Team with quotations.
- Initial planning of ppm on large/complex sites – meeting with customers in support of key sites in the region.
- Assist in the delivery of small bespoke projects and ensure on-time delivery.
- Ensure the right behaviour is demonstrated across the team (customer portals, Timesheets, Lightfoot, Tools, PPE).
- Utilise all customer portals as directed by your RSM and fully in accordance with the customer requirements stipulated in your engineer's instructions.
- Take ownership of all customers in relation to all aspects of service delivery.
- Be available to work overtime and weekends when required subject to reasonable notice.
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Person Specification
- Strong organisational skills, with the ability to plan and deliver work in line with compliance and service schedules.
- Customer-focused, responding promptly and effectively to queries, issues, and complaints.
- Proven team leadership and line management experience, including delivering toolbox talks and maintaining compliance records.
- Confident communicator, able to engage with customers and stakeholders during surveys, handovers, and ongoing service delivery.
- Ability to coordinate resources effectively, including managing call-out rotas and supporting minor works and projects.
- Technically competent across fire and security systems, with the ability to support engineers and assist with complex issues and quotations.
- Experience supporting operational management, including deputising for senior roles when required.
- Strong attention to detail, ensuring adherence to processes, systems, and customer requirements.
- Takes ownership of service delivery and promotes high standards across the team.
- Flexible and adaptable, with a proactive and team-oriented approach.
Benefits
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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