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Lead Infrastructure Engineer
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Lead Infrastructure Engineer (BMC Helix)
SC Cleared
Permanent | Hybrid, Remote, Onsite Manchester Birmingham | Primary skill | Sub skill set
At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.
The role:
We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions.
Responsibilities:
- Design, develop, configure, and maintain BMC Helix ITSM solutions.
- Administer and enhance core ITSM modules including:
- Incident Management
- Problem Management
- Change Management
- CMDB
- Asset Management
- Smart IT
- Develop and maintain AR System workflows, including:
- Active Links
- Filters
- Escalations
- Menu Objects
- Configure and develop applications using BMC Helix Innovation Studio.
- Implement workflow automation and self-service capabilities across the platform.
- Deploy, manage, and troubleshoot BMC Helix environments within cloud and containerised infrastructures.
- Build and support integrations using REST APIs, SOAP services, JSON, XML, and BMC Helix Integration Services.
- Develop automation scripts using Python, PowerShell, or Bash.
- Support CI/CD and deployment pipelines using technologies such as Jenkins and Ansible.
- Participate in platform upgrades, patching, migrations, and performance optimisation activities.
- Monitor platform health and troubleshoot complex technical issues.
- Collaborate with cross-functional teams including infrastructure, development, security, and service management.
- Produce technical documentation, solution designs, and operational procedures.
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Skills & Experience:
- Strong experience administering and developing within BMC Helix ITSM.
- Extensive knowledge of:
- Incident Management
- Problem Management
- Change Management
- CMDB
- Asset Management
- Smart IT
- Experience configuring enterprise service management processes.
- Experience integrating enterprise applications using:
- REST APIs
- SOAP Web Services
- JSON
- XML
- Knowledge of BMC Helix Integration Service (iPaaS).
- Proficiency with Python, PowerShell, or Bash scripting.
Desirable skills:
- BMC Certified Professional certifications.
- ITIL Managing Professional or higher.
- Agile, Scrum, or SAFe certification.
- Cloud certifications (AWS, Azure, or GCP).
- Security Clearance (SC).
About Peregrine
We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that’s focused on growth, both yours, our clients’, and the sectors we support. You’ll also get access to a full range of benefits alongside your salary.
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How Specialist Talent Works
As a permanent employee at Peregrine, you’ll be part of our Specialist Talent team. That means you’ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You’ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You’re not a contractor - you’re a valued member of our team, with access to all the same benefits, learning opportunities, and community.
Our Culture
We’re curious, open, and always learning. We believe in doing great work and doing it with integrity. We support each other, share ideas freely, and celebrate progress big and small. And we care about the impact we make, whether that’s helping clients solve tough problems or creating opportunities for people from all walks of life.
Diversity and Inclusion
We’re proud to be a diverse team, with 20+ nationalities represented across Peregrine. We welcome people from all backgrounds and experiences, and we’re committed to building an inclusive workplace where everyone can thrive. Through our partnerships and internal initiatives, we’re working to improve social mobility, reduce our environmental impact, and help our clients build more inclusive teams too.
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