HM Revenue & Customs
Lead Infrastructure Engineer
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About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Shape the Future of HMRC's Technology Platforms.
The Chief Engineering and Platform Office (CEPO) are leading HMRC's technology transformation - simplifying systems, modernising IT delivery, and creating a future-ready digital landscape. Our mission is to reduce complexity by consolidating applications and adopting scalable, service-based solutions from trusted commercial partners.
CEPO ensures HMRC's business groups, products, and services are supported by robust, secure, and innovative infrastructure. We set the direction, lead governance, and guarantee that every live service meets the highest standards - enabling efficient, reliable, and user-focused digital experiences for millions of customers.
About The Teams
Successful candidates will join one of three specialist teams within CEPO:
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Enterprise Cloud Services (ECS) - ECS delivers secure, scalable cloud platforms that underpin HMRC's digital services. With a broad customer base and diverse requirements, ECS provides foundational infrastructure that enables other teams, including EIS, to build and innovate.
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Enterprise Integration Services (EIS) - EIS ensures seamless connectivity and data flow across HMRC's systems. Acting as a consumer of ECS, EIS plays a critical role in driving integration standards and enabling interoperability across platforms.
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Contact Engagement Platform (CEP) - Build and run the core platforms that underpin HMRC's customer facing digital services. Further, CEP sets engineering standards and drives platform excellence across HMRC, ensuring consistency, resilience, and innovation in every solution we deliver.
Job Description
As a Lead Infrastructure Engineer, you will manage infrastructure services and lead teams to design, build, and support complex infrastructure solutions. You will oversee programmes and projects, ensuring alignment with organisational strategy and operational integrity. This role requires expert-level technical knowledge, leadership skills, and the ability to anticipate future technological trends.
Person specification
We seek a strategic leader with deep technical expertise and hands-on experience managing large-scale cloud infrastructure projects. You will lead by example in delivering code in critical projects to a high standard.
You will also bring excellent communication skills and an ability to influence at senior levels, alongside a strong understanding of modern development standards and security practices. You will provide technical leadership, manage third-party suppliers, and ensure systems integration standards are applied effectively.
Other responsibilities include defining strategic roadmaps, managing resources, driving continuous improvement, and embedding security controls into all solutions. You will lead others in applying modern development standards and troubleshoot complex technical issues across multiple technology domains.
Key Responsibilities
- Lead the design, implementation, and administration of complex Cloud infrastructure solutions and services.
- Establish standards and procedures for systems integration across the service lifecycle.
- Define and maintain strategic technology roadmaps for infrastructure services.
- Interact with, read, and write code to support automation and baseline repair activities.
- Design solutions with embedded security controls to mitigate security threats.
- Manage planning and coordination of system and acceptance tests, including functional and non-functional specifications.
- Troubleshoot and resolve complex technical issues using lateral thinking across computing, storage, networking, and software.
- Lead teams in applying modern development standards and best practices.
- Mentor and guide infrastructure teams to deliver high-quality outcomes and continuous improvement.
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Essential Criteria
- Expert knowledge of IT infrastructure and ability to lead teams in secure by design implementations.
- Ability to identify and apply modern development standards and lead others in applying them.
- Experience establishing standards and procedures for systems integration.
- Proven leadership and mentoring skills with a focus on continuous improvement.
- An ability to read and write code and perform basic remediation activities.
- Experience managing system and acceptance test planning and providing authoritative advice.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Telford Plaza, Telford - moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
Benefits
Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history, full qualification details and previous experiences.
- A 500-word Personal Statement. Making reference to the Essential Criteria, please describe a specific example where you identified and resolved a significant infrastructure, platform or service issue that required collaboration across multiple teams.
Your response should focus on what you personally did, how you led the activity, and the outcome achieved. We are interested in understanding your technical expertise, leadership, decision-making and influencing skills.
Sift
Prior to applications being sifted candidates will be asked to complete an additional IKM (International Knowledge Measurement) assessment. Candidates will be sent details of the assessment once the advert has closed.
Candidates will be able to choose one of the following cloud technology assessments:
- Amazon Web Services (AWS) for Developers
- Microsoft Azure Developer
- Google Cloud Platform (GCP)
This assessment is a pass or fail and only those who pass will be considered at the sift stage.
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be assessed on both your experience and technical expertise.
Your experience will be assessed through a combination of career based and behaviour style questions, allowing you to demonstrate how you have led teams, delivered technical outcomes, and influenced decisions in complex environments.
Your technical knowledge will be assessed through your ability to demonstrate expertise in infrastructure engineering, secure-by-design delivery, systems integration, technical leadership, coding and remediation, and test planning and assurance.
Here is a link to the framework: Infrastructure engineer - Government Digital and Data Profession Capability Framework
Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
The HMRC app can help you with your application
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If successful in your application, you will need your National Insurance number for the onboarding process.
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