Lloyds Banking Group
Lead Integrator, AI Transformation
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Lead Integrator, AI Transformation
Location: London
Salary: Competitive - will be discussed at interview stage
Hours: Full time (35 hours per week)
Working Pattern: Hybrid, with at least two days per week at one of our office sites
About this opportunity:
As Lead Integrator, AI Transformation, you'll play a pivotal role in one of the most strategically important transformations within Business & Commercial Banking. We're reshaping how we deliver lending for our Business Banking and SME customers, improving speed, transparency, and reliability across the end-to-end lending journey.
Our ambition is to delight both customers and colleagues by designing and building friction-free experiences, removing unnecessary complexity, and using AI-powered capabilities to accelerate delivery, improve productivity, and create better outcomes. We're creating a modern, digital-first lending experience while supporting the Group's growth ambitions through scalable technology, simplified operating models, and intelligent automation.
In this role, you'll operate at the intersection of business, product, and technology. You'll coordinate complex, cross-platform transformation, bringing together priorities, backlogs, dependencies, and delivery teams to accelerate outcomes. Working across multiple platforms and partner groups, you'll help develop how AI capabilities are embedded into customer journeys and how AI-enabled ways of working transform the way products and services are delivered across the organisation.
This is a highly visible leadership role requiring strong commercial thinking, a product approach, and the ability to translate strategic priorities into measurable customer, colleague, and business value.
What you'll be doing:
- Lead the integration and execution of AI-enabled transformation initiatives across lending journeys, translating strategic priorities into coordinated delivery outcomes.
- Shape and drive the adoption of AI-enabled capabilities, ensuring they create measurable value for customers, colleagues, and the business.
- Coordinate work across multiple platforms and teams, connecting backlogs, dependencies, and priorities to accelerate the delivery of high-value customer and business outcomes.
- Partner with Product Owners, Engineering Leads, Architects, and business collaborators to identify, prioritise, and deliver AI opportunities across customer and colleague journeys.
- Bring a strong product approach, challenging priorities, asking the right questions, and ensuring investment decisions remain focused on measurable commercial, customer, and operational outcomes.
- Lead experimentation, proofs of concept, and pilot initiatives to validate emerging AI opportunities and accelerate adoption across product and technology teams.
- Find opportunities to use AI, automation, and emerging technologies to improve software delivery, simplify operating models, and accelerate the path from idea to production.
- Influence senior leaders across Business & Commercial Banking, Technology, Risk, and Operations, bringing clarity to complexity and driving alignment around strategic transformation priorities.
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Why Lloyds Banking Group?
If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities, and grow with purpose.
What you'll need:
- Proven experience leading complex business and technology transformation within financial services, fintech, technology, or other large-scale digital organisations.
- Experience applying AI, automation, or emerging technologies to improve delivery effectiveness, customer journeys, operating models, or organisational productivity.
- A strong product approach, with experience translating business strategy into prioritised outcomes and delivered value.
- Experience coordinating complex cross-functional delivery across business, product, and engineering teams, bringing together multiple workstreams, priorities, and dependencies.
- The ability to operate confidently across business, product, and technology domains, building credibility and alignment with a diverse range of colleagues.
- Exceptional influencing and collaborator management skills, with experience communicating complex challenges, trade-offs, and opportunities to senior leaders.
- Strong problem-solving capability, with the ability to bring structure to ambiguity, remove blockers, and accelerate delivery outcomes.
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It would also be useful if you had...
- Experience of credit, lending, or banking customer journeys, including an understanding of operational, risk, and regulatory considerations.
- Strong storytelling skills, with the ability to translate complex technology and transformation initiatives into compelling customer, commercial, and business outcomes.
- Experience working within product-led or team-of-teams operating models, driving collaboration across multiple platforms and delivery teams.
- Experience supporting discovery, experimentation, innovation, or product strategy activities that help shape future customer experiences.
- Knowledge of modern software development practices, engineering operating models, AI agents, automation technologies, or emerging digital capabilities.
About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days' holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
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