Learner Progress & Quality Monitoring

• Monitor learner progress, achievement, retention, and timely completion.
• Identify learners at risk of delayed achievement.
• Review trends in assessment, resubmission, achievement, and withdrawal.
• Work with academic and learner support teams to recommend appropriate interventions.
• Monitor assessment turnaround times and internal deadlines.
• Review learner feedback and complaints relating to teaching and assessment.

Reporting & Quality Improvement

• Maintain accurate sampling plans, IQA reports, action plans, and quality records.
• Produce regular quality reports for management.
• Identify trends, risks, and areas for improvement.
• Contribute to Self-Assessment Reports (SAR) and Quality Improvement Plans (QIP).
• Support the development and review of assessment and quality assurance policies.
• Monitor completion of quality improvement actions.

Safeguarding, Equality & Inclusion

• Promote safeguarding and learner wellbeing.
• Maintain awareness of Prevent responsibilities.
• Promote equality, diversity, inclusion, and fair assessment.
• Support inclusive assessment practices and reasonable adjustments where appropriate.
• Escalate safeguarding and learner welfare concerns in accordance with Academy procedures.

Person Specification

Essential Qualifications

• Recognised IQA qualification, such as Level 4 Award in Internal Quality Assurance Processes and Practice, or equivalent.
• Relevant teaching/assessing qualification such as AET, CET, DET, TAQA, CAVA, or equivalent.
• Level 2 English and Mathematics or equivalent.
• Relevant Health & Social Care qualification, preferably Level 5 or above.

Essential Experience

• Significant experience in Health & Social Care assessment and internal quality assurance.
• Experience of sampling learner work and assessment decisions.
• Experience conducting standardisation activities.
• Experience supporting and developing tutors or assessors.
• Experience working within Health & Social Care, adult care, vocational education, further education, or work-based learning.
• Experience reviewing workplace observations, professional discussions, witness testimonies, and learner evidence.
• Experience working with awarding organisations and/or external quality assurance processes.
• Experience using e-portfolio or learner management systems.

Essential Knowledge

• Strong understanding of IQA principles and processes.
• Knowledge of Health & Social Care vocational qualifications.
• Understanding of assessment validity, reliability, authenticity, sufficiency, and fairness.
• Knowledge of sampling and standardisation.
• Understanding of safeguarding, Prevent, equality, diversity, and inclusion.
• Knowledge of relevant Health & Social Care legislation and professional standards.
• Understanding of awarding organisation quality requirements.
• Awareness of Ofsted and wider education and training quality expectations.

Essential Skills

• Excellent communication and interpersonal skills.
• Strong analytical and critical-thinking skills.
• Ability to critically evaluate assessment decisions and learner evidence.
• Ability to provide clear, constructive feedback.
• Confidence to professionally challenge poor assessment practice.
• Strong report-writing skills.
• Excellent attention to detail.
• Strong organisation and time management.
• Ability to work independently.
• Confident using digital learning, e-portfolio, and learner management systems.

Desirable

• Level 5 or higher Health & Social Care qualification.
• Leadership or management qualification.
• Previous experience as a Lead IQA or Quality Manager.
• Experience supporting awarding organisation audits or EQA visits.
• Experience contributing to SAR and QIP documentation.
• Experience with apprenticeships, gateway requirements, or End Point Assessment.

Personal Attributes

The successful candidate will demonstrate:

• High professional standards and integrity.
• Fairness and consistency.
• Strong commitment to learner achievement.
• A coaching and supportive approach.
• Confidence to challenge professionally.
• Strong attention to detail.
• A solution-focused mindset.
• Accountability and ownership.
• Commitment to continuous improvement.
• Positive and collaborative leadership.

Contract & Working Arrangements

• Contract: Zero-Hours Contract
• Role: Lead Internal Quality Assurer – Health & Social Care
• Location: Home-Based / Remote with travel where required
• Working Pattern: Flexible / As Required
• Hours are not guaranteed and will be offered according to learner numbers, assessment activity, programme requirements, and IQA workload.
• The successful candidate must be able to meet agreed sampling, reporting, and quality assurance deadlines.

Additional Requirements

• Own reliable broadband/internet connection.
• Suitable home-working environment.
• Ability to attend online meetings and standardisation sessions.
• Ability to travel when required.
• Own transport where business travel is required.
• Appropriate business-use insurance for work-related travel.
• Business mileage and approved expenses covered in accordance with Welfare Academy policy.

What We Offer

• Flexible Zero-Hours Contract.
• Home-based/remote working.
• Flexible allocation of IQA work.
• Opportunity to work across Health & Social Care programmes.
• Professional and collaborative working environment.
• Business travel expenses paid in accordance with company policy.
• Opportunities for professional development.
• Potential for additional hours depending on organisational requirements.

Application

Welfare Academy welcomes applications from experienced Health & Social Care quality professionals who are committed to maintaining high standards in assessment, supporting tutors and assessors, and improving learner outcomes.

Applicants should demonstrate strong IQA knowledge, relevant Health & Social Care experience, sound professional judgement, and the ability to constructively challenge and improve assessment practice.