Newcastle City Council
Lead Manager - Temporary Accommodation
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Background
Newcastle is committed to being a fair city where everyone has access to safe, secure, and suitable housing. As demand for homelessness services continues to grow, we are investing in services that provide safe accommodation, personalized support, and opportunities for people to rebuild their lives.
This is an exciting opportunity to lead services that make a real difference to some of Newcastle's most vulnerable residents. We are looking for an experienced and compassionate leader who is passionate about delivering high-quality, resident-focused services and driving positive outcomes for people facing homelessness and housing crisis.
Job Role
As Lead Manager for Temporary Accommodation and Support, you will provide strategic and operational leadership for services that deliver temporary accommodation and housing-related support to individuals and families experiencing homelessness.
Responsibilities
- Reporting to the Assistant Director - Housing Services, you will lead a diverse portfolio including temporary accommodation, tenancy support, and specialist support services.
- As part of the Housing Services Senior Management Team, you will play a key role in shaping services that support our ambition to be a proud, fair, and inclusive city.
- You will be responsible for service performance, budget management, workforce planning, and ensuring services are safe, effective, and compliant with legislative and regulatory requirements.
- You will lead and develop high-performing teams, promote a culture of continuous improvement, and ensure services are responsive to the needs of residents.
- Working collaboratively with a wide range of partners, you will help shape and deliver innovative solutions that improve outcomes for vulnerable residents.
- You will use data, insight, and performance information to drive service improvements, manage change, and ensure services remain focused on delivering excellent customer outcomes.
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This is a fantastic opportunity for an ambitious leader with experience in housing, homelessness, temporary accommodation, or support services to make a significant impact.
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At Newcastle City Council, we are Proud, Fair, and Ambitious. We are looking for leaders who share these values and are committed to delivering excellent services, supporting colleagues, and making a positive difference to the lives of our residents.
Selection Process
- The closing date for applications is 21st September.
- It is anticipated that shortlisted applicants will be invited to attend interviews during w/c 28th September.
- For an informal discussion about the role, please contact Helen Sammut-Smith, Assistant Director Housing and Communities, via email: helen.sammut-smith@newcastle.gov.uk.
Apply
Apply online at www.northeastjobs.org.uk, select 'Apply Now', and complete our online application form. Before completing the form, please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.
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