Harnham
Lead Operations Analyst
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Lead Operations Analyst
London (Hybrid, 3 days per week)
Up to £100,000
This is a rare opportunity to take ownership of operational analytics within a large-scale, data-driven organisation. You'll work closely with senior stakeholders, shape how operational performance is measured, and use insight to influence strategic decisions across multiple business functions.
The Company
They are a well-established organisation with a strong focus on innovation, operational excellence, and data-led decision making. Operating across multiple international markets, they continue to invest in their data and analytics capabilities to improve customer outcomes and business performance.
Their operations teams support a wide range of customer and business processes, creating a complex and highly rewarding environment for analytical professionals. Data plays a central role in driving efficiency, transformation, and long-term growth.
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The Role
You will act as a senior analytical partner to operational leaders, delivering insight that drives performance improvement, operational efficiency, and strategic decision making.
Responsibilities
- Leading operational analytics initiatives across customer service, onboarding, payments, or related business functions
- Developing and maintaining KPI frameworks, performance reporting, and operational scorecards
- Translating complex data into clear business recommendations for senior stakeholders
- Designing measurement frameworks to assess transformation and process improvement programmes
- Building trusted reporting and analytical solutions that support data-driven decision making
- Partnering with operational and business leaders to identify opportunities for optimisation and growth
- Driving best practice across analytics, reporting, governance, and data quality
- Supporting the adoption of automation and advanced analytical approaches across operations
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Your Skills & Experience
- Strong commercial experience within operations analytics, business intelligence, or insight functions
- Advanced SQL skills with experience working in modern cloud data environments
- Strong understanding of KPI development, operational reporting, and performance measurement
- Experience translating analytical findings into actionable business recommendations
- Ability to influence and engage senior stakeholders across both technical and non-technical teams
- Experience working with visualisation tools such as Looker, Tableau, Power BI, or similar
- Understanding of experimentation, performance analysis, and analytical best practices
- Experience with Python, dbt, Airflow, or related technologies would be advantageous
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