National Car Parks Ltd
Lead People Experience & Learning Partner
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Lead People Experience & Learning Partner
About the Role
Are you passionate about developing people, enhancing the colleague experience and building a culture where everyone has the opportunity to thrive? Here at NCP, we're looking for a Lead People Experience & Learning Partner to lead initiatives that help our colleagues perform, grow and succeed. This is an exciting opportunity to shape the colleague experience across the employee lifecycle, from onboarding and development through to performance management, engagement and leadership capability. Working closely with managers and leaders across the business, you'll act as a trusted adviser, providing practical guidance, coaching and support to build high-performing teams and strengthen people management capability. You'll play a key role in developing our Learning & Development agenda, improving organisational effectiveness and creating a positive, inclusive workplace culture aligned with NCP's values and business objectives.
Key Responsibilities
Learning & Development
- Lead the design, delivery and evaluation of learning and development initiatives across the organisation.
- Identify capability gaps and develop learning solutions that address current and future business needs.
- Manage mandatory training programmes and learning management systems, ensuring colleagues have access to relevant development opportunities.
- Support succession planning, talent development and leadership development initiatives.
- Promote a culture of continuous learning and professional growth.
People Experience
- Lead initiatives to enhance the colleague experience throughout the employee lifecycle.
- Review and continuously improve onboarding, induction and probation processes.
- Develop initiatives that support colleague engagement, wellbeing, inclusion and retention.
- Champion a positive workplace culture that reflects NCP's values.
- Identify opportunities to improve the experience of colleagues and managers across the business.
Performance & Talent Management
- Support the implementation and continuous improvement of NCP's performance management framework.
- Coach managers on goal setting, performance conversations, feedback and development planning.
- Support talent reviews and succession planning activities.
- Encourage a culture of continuous feedback, accountability and development.
- Monitor the effectiveness of performance and development processes, using insights to recommend improvements.
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People Partnering
- Build strong working relationships with managers and leaders across all business areas.
- Provide practical guidance and support on people-related matters affecting engagement, capability and performance.
- Coach and support managers to strengthen their people leadership skills and build high-performing teams.
- Work collaboratively with the wider People Team to deliver consistent and effective people initiatives.
Engagement & Organisational Development
- Lead employee engagement initiatives and colleague survey activity.
- Analyse engagement feedback, identify key themes and develop action plans to improve outcomes.
- Support initiatives that strengthen organisational culture, colleague connection and inclusion.
- Develop management and leadership capability at all levels.
- Encourage innovation, knowledge sharing and continuous improvement across the organisation.
- Support organisational change initiatives that enhance effectiveness and colleague experience.
Continuous Improvement
- Use data, feedback and insights to identify opportunities to improve People Team processes and services.
- Contribute to People Team projects and wider strategic initiatives.
- Support the development and implementation of People Experience and Learning policies, frameworks and programmes.
- Identify and share best practice to improve consistency and effectiveness across the business.
What We're Looking For
We're looking for someone who is:
- Proactive and collaborative, with a genuine passion for colleague development and organisational success.
- A confident relationship builder who can establish credibility and trust with stakeholders at all levels.
- Solutions-focused, with the ability to balance strategic thinking with practical, hands-on delivery.
- A coach and enabler, who enjoys supporting managers to develop their people leadership capabilities.
- An innovative thinker who actively looks for opportunities to improve processes, engagement and colleague experience.
- Highly organised, with the ability to manage competing priorities and deliver multiple initiatives effectively.
- Resilient and adaptable, with sound judgement and a strong sense of accountability.
- An advocate for inclusion and respect, demonstrating positive workplace behaviours and professional integrity.
Your Skills & Experience
We're looking for experience across Learning & Development, Talent Development, Organisational Development or a related people-focused discipline. You will ideally have:
- Significant experience in Learning & Development, Talent Development, Organisational Development or a related people-focused role.
- Typically 3–5 years' experience in an L&D management, People Development or junior business partnering position, or equivalent relevant experience.
- Experience designing, implementing and evaluating learning, development and employee engagement initiatives.
- Experience coaching managers and supporting leadership development, performance management and talent planning.
- Experience managing learning management systems and mandatory training programmes.
- Experience contributing to organisational change, culture development and colleague experience initiatives.
- Strong stakeholder management and communication skills, with the ability to build effective relationships across different business functions.
- Strong organisational and project management skills, with the ability to manage multiple priorities independently.
- Confidence using data and feedback to evaluate effectiveness, identify trends and recommend improvements.
- A good understanding of workplace health and safety and the importance of compliance with company policies and procedures.
- A commitment to equality, diversity and inclusion, alongside the professionalism and integrity required to support colleagues and managers effectively.
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Qualifications
- CIPD Level 5 qualification or equivalent professional qualification is desirable.
- A postgraduate diploma or higher qualification in Human Resource Management, Adult Education, Psychology or a related discipline would be advantageous.
What We Offer
We value our people and offer a supportive, forward-thinking environment with a focus on development and wellbeing. Our benefits include:
- Competitive salary.
- Birthday Bonus – an extra day off to celebrate your special day.
- Reward & Recognition Programme – opportunities to recognise and celebrate great work.
- Free or discounted parking – benefits that reflect the industry we operate in.
- Cycle to Work Scheme – up to £1,000 towards a new bike.
- Company pension scheme – helping you plan for the future.
- Death in Service benefit – providing additional peace of mind.
- Employee Assistance Programme – access to support for your wellbeing.
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