BigHand
Lead Platform Operations Engineer
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About BigHand
BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.
We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.
We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.
About the role
Join BigHand to lead the evolution of our cloud-native SaaS platforms, combining hands-on engineering with team leadership to deliver secure, scalable, and high-performing solutions on Azure. This is a high-impact role where you will shape platform strategy, drive reliability, and enable faster innovation across the business.
What you’ll do
As a Lead Platform Operations Engineer, you will combine hands-on engineering with leadership to drive the evolution, reliability, and security of our SaaS platforms.
You will:
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Lead & Develop High-Performing Teams
- Lead, mentor, and grow a team of Platform Operations engineers
- Drive a culture of continuous learning, accountability, and DevOps best practice
- Manage performance, capacity planning, and team development
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Drive Cloud Platform Transformation
- Lead the transition of on-prem systems to Azure (IaaS, PaaS)
- Architect and evolve container-based platforms using Kubernetes and Docker
- Define and maintain platform standards, patterns, and best practices
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Own Platform Reliability, Security & Performance
- Lead incident response, root cause analysis, and platform improvements
- Implement robust monitoring, observability, and alerting strategies
- Drive security improvements aligned to ISO27001, SOC2, and modern SDLC practices
- Ensure strong governance across infrastructure, applications, and data
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Deliver Scalable & Secure Platform Operations
- Build and enhance Infrastructure as Code (Terraform, PowerShell)
- Drive CI/CD maturity using Azure DevOps and integrated security tooling
- Implement SRE principles, BCP/DR strategies, and resilience engineering
- Eliminate manual processes through automation
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Partner Across the Business
- Collaborate closely with Product, Engineering, Architecture, and Customer teams
- Influence platform strategy balancing speed, cost, risk, and compliance
- Support customer onboarding and improve deployment processes
- Manage vendor relationships and identify optimisation opportunities
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Continuous Improvement & Innovation
- Track and prioritise technical debt
- Optimise cloud cost and capacity
- Bring emerging cloud, security, and AI knowledge into the organisation
- Champion DevOps and modern engineering practices across teams
What we’re looking for
You are a technically strong, hands-on leader with a passion for building scalable cloud platforms and developing high-performing teams.
Technical Expertise
- Deep experience with Microsoft Azure (Compute, Networking, Security, Data)
- Strong hands-on experience with Kubernetes, Docker, and container orchestration
- Expertise in Infrastructure as Code (Terraform) and scripting (PowerShell, Bash, SQL, KQL)
- Proven delivery of CI/CD pipelines (Azure DevOps YAML essential)
- Experience implementing security tooling (SAST, DAST, container scanning, WAF)
- Strong knowledge of cloud security, encryption, TLS/SSL, certificates, and access control
- Experience with observability, monitoring, and alerting tools
Security & Compliance
- Practical experience implementing ISO27001 and SOC2 controls
- Knowledge of OWASP methodologies and secure development lifecycle practices
- Experience with vulnerability management, PAM, secrets management, and secure access
Platform & Operations Excellence
- Experience running and scaling highly available SaaS platforms
- Strong understanding of SRE, incident management, and operational best practices
- Experience implementing BCP/DR solutions across cloud and on-prem
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Leadership & Delivery
- Proven leadership experience managing technical teams (5+ years)
- Ability to lead multiple complex initiatives end-to-end
- Strong stakeholder management and communication skills
- Ability to balance business priorities with engineering excellence
Mindset & Approach
- Curious, growth-oriented, and continuously learning
- Analytical problem-solver with strong attention to detail
- Comfortable challenging the status quo while driving pragmatic change
- Collaborative, positive, and team-focused
What we offer
- 25 days holiday (excluding bank holidays) + 3 BigHand days off between Christmas & New Year
- Various wellbeing benefits including private medical, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
- Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
- Opportunities to give back with company volunteer events and individual volunteer days
- Career growth opportunities and study leave allowance
- Family benefits including enhanced parental leave, secondary caregiver leave and fertility support
- Financial benefits including pension scheme, life assurance, and salary sacrificing
- Cycle to Work Scheme and Tech Scheme
- Growing business with a global presence, flexible working, modern offices, and remote work options
Our DEI Commitment
We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.
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