You Will

• Lead the Data Operations function in DPS which will provide all the operations governance.
• Engage with CDIO functions to ensure service delivery commitments and customer obligations are defined and then successfully delivered.
• Work closely across the Data Platform Services group to ensure the delivery of exceptional customer experience, coordinating with support teams, customer success leads and engineering.
• Drive continuous improvement of the function adopting leading ITIL, data and cloud practices to ensure secure, resilient, responsive and customer centric service delivery. Identifying areas where automation or shift-left practices can improve efficiency and resilience.
• Co-ordinate with Service Management and Operations group to ensure operational teams comply with the delivery of services, ensuring internal SLAs, OLAs and KPIs are met or exceeded.

Essential Criteria

• Adept in setting and leading the strategic direction of diverse data platform operation needs.
• Proficient in managing risk and complying with regulatory standards and industry best practices.
• Capable in driving data-driven approaches to monitor and optimise performance, scalability and cost-efficiency.
• Able to lead the modernisation of infrastructure through multiple IT management methodologies.
• Competent in managing vendor and supplier relationships.
• Experience of service delivery at scale covering Data Platforms and associated services.
• ITIL certified and professional service operations experience. Preferably from a service manager background.
• Track record of developing a service function, defining the vision, and leading the delivery efficiently.
• Demonstrate a driven and fearless approach to oversee change - having the ability to design and lead a function that aligns with the priorities and goals of the wider business.
• Effective stakeholder management and ability to influence stakeholders to drive change at executive and operational levels.
• Ability to create and continuously improve processes and procedures to meet organisational needs.

Desirable Criteria

Ideally You Will Also Have Experience And Understanding Of

• Advance degree in IT or relevant experience.
• Extensive experience in Data Platform or Operations Management.
• Demonstratable experience in modernisation of infrastructure.
• Experience with security and compliance protocols and regulatory requirements.
• Influencing customer attitudes, decisions, and actions for mutual benefit, with excellent partner management skills.
• Delivery of Continual Service Improvements through use of Automation, change and customer self-service components.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

• Telford Plaza, Telford - moving to Parkside Court, Telford
• Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford

For more information on where you might be working, review this information on our locations.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Leadership
• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service

Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences.
• A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

Please evidence any Desirable Criteria where applicable, up to 250 words max. This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of, which will assess Changing and Improving, Leadership, Communicating and Influencing and Making Effective Decisions. The behaviour, Managing a Quality Service, will be assessed based on a presentation. The details of which will be provided before the interview.

Interviews will take place via video link