HM Revenue & Customs
Lead Platform Operations Manager
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HMRC are currently looking for a Lead Platform Operations Manager.
About the Role
Within HMRC’s Chief Data Office (CDO), specifically in the Data Platform Services (DPS) team we are redefining and growing a team of outstanding people to improve its Data Platforms offering.
We are already a diverse team of 120+ individuals, creating a dynamic and inclusive working environment whose skills cover Architecture, Engineering and Operation.
Job Description
Within HMRC, we have an exciting opportunity to lead the Data Platform Services (DPS) Data Operations team where you will shape and lead this function which will be responsible for managing all of the DPS platforms and Products that support the public and private environments and the operational aspects of the Data Platforms underpinning HMRC offerings and application platforms.
This will involve driving operational ITIL practices, operational activities and ensuring compliance with information assurance practices and customer commitments.
The Lead Platform Operations Manager oversees the operational management, infrastructure, and strategic technical requirements of a platform service.
This role sets the direction for platform operations, guiding teams in optimising maintenance processes, and implementing infrastructure improvements.
The Lead Platform Operations Manager aligns platform services capabilities with organisational goals and drives efforts to modernise and integrate new technologies. Their role oversees risk management and compliance, leading adherence with industry standards and regulatory requirements.
The role will require close collaboration with the key functions the HMRC Operations model interact with, which includes Product Development and Engineering, Service Management and Operations, Customer Groups, and other associated teams.
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The role will require a customer-first mentality with strong influencing skills and ability to communicate both orally and in writing to bring about effective support for the customers of DPS.
You will be located in one of the DPS Base locations and some travel will form part of the role. You will be expected to work a minimum of 60% of your working time from an office location.
Responsibilities
- Lead the Data Operations function in DPS which will provide all the operations governance.
- Engage with CDIO functions to ensure service delivery commitments and customer obligations are defined and then successfully delivered.
- Work closely across the Data Platform Services group to ensure the delivery of exceptional customer experience, coordinating with support teams, customer success leads and engineering.
- Drive continuous improvement of the function adopting leading ITIL, data and cloud practices to ensure secure, resilient, responsive and customer centric service delivery. Identifying areas where automation or shift-left practices can improve efficiency and resilience.
- Co-ordinate with Service Management and Operations group to ensure operational teams comply with the delivery of services, ensuring internal SLAs, OLAs and KPIs are met or exceeded.
Person Specification
Essential Criteria
- Adept in setting and leading the strategic direction of diverse data platform operation needs.
- Proficient in managing risk and complying with regulatory standards and industry best practices.
- Capable in driving data-driven approaches to monitor and optimise performance, scalability and cost-efficiency.
- Able to lead the modernisation of infrastructure through multiple IT management methodologies.
- Competent in managing vendor and supplier relationships.
- Experience of service delivery at scale covering Data Platforms and associated services.
- ITIL certified and professional service operations experience. Preferably from a service manager background.
- Track record of developing a service function, defining the vision, and leading the delivery efficiently.
- Demonstrate a driven and fearless approach to oversee change – having the ability to design and lead a function that aligns with the priorities and goals of the wider business.
- Effective stakeholder management and ability to influence stakeholders to drive change at executive and operational levels.
- Ability to create and continuously improve processes and procedures to meet organisational needs.
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Desirable Criteria
- Ideally you will also have experience and understanding of:
- Advance degree in IT or relevant experience.
- Extensive experience in Data Platform or Operations Management.
- Demonstratable experience in modernisation of infrastructure.
- Experience with security and compliance protocols and regulatory requirements.
- Influencing customer attitudes, decisions, and actions for mutual benefit, with excellent partner management skills.
- Delivery of Continual Service Improvements through use of Automation, change and customer self-service components.
To Apply
To apply and for further details, please follow the link.
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