HM Revenue & Customs
Lead Platform Product Owner – Enterprise Integration Platform (iPaaS)
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Bristol Regional Centre - 3 Glass Wharf
Leeds Regional Centre - Wellington Place
Telford - Plaza 1 and 2
Stratford Regional Centre - Westfield Avenue
Please note that due to workforce controls, posts in Stratford are only available to existing HMRC staff already based in this location. HMRC staff based in Reading can also apply to move to Stratford in line with Migration path. HMRC staff based in 100PS can also apply to move to Stratford.
Job Summary
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Transform how one of the UK's largest organisations connects its services.
HMRC is transforming the way integration capabilities are delivered across government. We are seeking an experienced Lead Platform Product Owner to lead the strategy, development and adoption of our enterprise Integration Platform as a Service (iPaaS) capability.
This is a senior leadership role with responsibility for a strategic platform that enables secure, scalable and reusable integration services across HMRC. You will shape the future of enterprise integration, helping delivery teams adopt modern approaches that accelerate delivery, improve resilience and reduce complexity across the organisation. Working at the intersection of product, technology and strategy, you will lead the evolution of a platform that supports critical public services used by millions of customers and businesses every day.
This role is ideal for an experienced platform product leader who combines deep integration expertise with strong strategic thinking, stakeholder influence and a relentless focus on customer outcomes.
Job Description
As Lead Platform Product Owner, you will define and deliver the vision, strategy and roadmap for HMRC's enterprise integration platform, ensuring it continues to meet organisational needs whilst driving innovation and continuous improvement.
You will work closely with engineering, architecture, security and delivery leaders to create a platform that enables teams to build and operate integrations securely, consistently and at scale.
Person specification
You will:-
- Set the strategic vision and long-term roadmap for HMRC's enterprise integration platform.
- Own platform priorities, investment decisions and delivery outcomes.
- Lead the development of platform capabilities, standards, governance and adoption models.
- Drive the adoption of modern integration approaches, including API-led, event-driven and hybrid architectures.
- Use customer insight, usage data and performance metrics to inform prioritisation and investment decisions.
- Champion a product-led approach, ensuring the platform delivers measurable value for users and the wider organisation.
- Build strong relationships with senior stakeholders, suppliers and delivery teams to influence strategic decisions and drive adoption.
- Support and enable federated delivery teams whilst maintaining consistency, security and interoperability across the enterprise.
- Embed security, resilience, compliance and operational excellence into platform services by design.
- Lead organisational change, helping teams adopt new technologies, standards and ways of working.
Essential Criteria
- Experience working with leading enterprise iPaaS platforms such as Boomi/Mulesoft/Kong and integration ecosystems.
- Recent hands-on experience of implementing and operating iPaaS solutions in complex enterprise environments, with a strong understanding of current product capabilities, best practices, and delivery approaches.
- Significant experience of owning and evolving enterprise-scale integration platforms or platform services, including responsibility for strategy, governance, roadmap development and delivery of measurable organisational outcomes.
- Strong knowledge of modern enterprise integration technologies and architectures, including API-led, event-driven and hybrid integration approaches.
- Proven ability to identify, prioritise and deliver customer value through platform-led products and services, using data, user insight and performance measures to inform decisions.
- Strong stakeholder engagement and influencing skills, with experience building relationships and securing commitment across senior technical, operational and business audiences.
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Desirable Criteria
- Industry-recognised integration certifications.
- Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO) or equivalent product certification.
- Knowledge of ITIL v4 and modern service management practices.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These Sites Include
Telford Plaza, Telford - moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.
Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences.
- A 1,250-word Personal Statement. Your Personal Statement (max 1,250 words) should be used to describe how your skills and experience would be suitable for the advertised role, addressing the requirements and essential criteria as outlined in the person specification part of the advert.
- Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on the CV.
At full sift, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked some strength-based questions in order to explore your motivations.
This Is An Example Of a Strengths-based Question
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Candidates will also be expected to give an experience based presentation - (Question to be provided 15 mins before the interview)
Interviews will take place via video link.
Sift and interview dates to be confirmed.
Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
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