Personal Group
Lead Product Manager
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Job Title: Lead Product Manager
Location: Milton Keynes Hybrid (2 days in the office)
Salary: up to £70,000 depending on experience
Contract Type: Permanent
Can you create amazing products and propositions that blow the minds of your customers? Are you willing to get stuck in and make a difference in a growing (10% YOY) business targeting to double SAAS revenue? Do you want to lead the market in partner/white label benefit products and outperform your peers with fantastic reward and recognition functionality?
We're looking for a dynamic Lead Product Manager to join our team and help shape and drive the future of our Employee Benefits platform.
Reporting to the Head of Product, you'll own the product roadmap, make things happen, develop ROI business cases, and build brilliant customer experiences that achieve commercial growth. This is a high-impact role where you'll balance customer needs, business objectives, and market opportunities to deliver innovative digital products that drive engagement and measurable results.
What You'll Be Doing:
- Define and manage the end-to-end product roadmap and lifecycle.
- Build ROI business cases and prioritize product development opportunities to deliver the maximum value.
- Own product performance, monitoring KPIs, customer feedback.
- Manage the Hapi and white label products, assess growth and profitability opportunities.
- Lead customer research, competitor analysis, and market sizing activities.
- Act as the voice of the customer throughout the product lifecycle.
- Drive adoption, engagement, self-service, UX and UI experience enhancements.
- Collaborate with stakeholders across Technology, Sales, Marketing, Finance, Operations, and Customer Success.
- Present roadmap updates, insights, and recommendations to senior leadership.
- Build new and innovative feedback loops that connect with both the customers of our platform and the employers who use and manage it.
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What We're Looking For:
- Proven Product Management experience within a digital platform, SaaS, B2B2C, or customer-facing environment is a given, and a must for this role.
- Creativity and a passion for brilliant customer experiences that are deeply rooted in understanding customer journeys and conversion rate optimizations.
- Strong commercial and financial acumen, including business case development. The numbers always must make sense in this role.
- Excellent analytical skills, rapidly turning data into actionable insight and getting it done.
- Experience owning and delivering product roadmaps in Agile environments, growing fast, and adapting to change.
- Exceptional stakeholder management skills with experience influencing senior leaders and C-suite executives.
Desirable:
- Experience leading product teams or multidisciplinary squads.
- Experience within Employee Benefits, HR Tech, InsurTech, FinTech, or SaaS.
- Up to date with the latest trends in flexible benefits provision.
So, what’s in it for you?
This is an exciting opportunity to play a key role in delivering the strategic ambitions of the organisation and the growth of a market-leading employee benefits proposition. You'll have the autonomy to shape what we do, influence senior stakeholders, and deliver products that make a genuine difference to both businesses and their employees.
Benefits:
- Minimum of 25 days holiday rising with service and option to purchase more
- Your Birthday as an extra day’s annual leave
- Private medical insurance and practical health plan
- Free travel insurance
- Enhance maternity and paternity leave
- Online GP
- Company Bonus
- Volunteering days
- Cycle to work scheme
- Green Car scheme
- Access to our employee benefits platform
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page - https://personalgroup.teamtailor.com/
Do you live our values?
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Passion: We are passionate about what we do and bring energy and enthusiasm to our work every day. We are motivated, engaged, and excited to make a difference.
Pace: We move with purpose, staying focused and efficient to get things done while maintaining high standards. We value action and smart decision-making to drive progress.
Professionalism: It’s not just about what we do, but how we do it. We approach every task with integrity, respect, and a commitment to delivering our best work. We are team players on everyone’s team, not just our own.
Diversity, Inclusion & Flexibility
Personal Group is proud to be an inclusive employer and welcomes applications from people of all backgrounds and experiences. We support flexible working where possible, with core hours typically between 10:00–16:00 and remaining hours worked to suit individual needs. We are committed to making adjustments and providing accommodations throughout the recruitment process and employment, ensuring those with caring responsibilities, disabilities, or health conditions are fully supported. If you require any adjustments, please contact our Recruitment Team, we’re here to help.
About Us
At Personal Group, we are a leading UK provider of employee benefits and health insurance. Since the 1980s, we have been on a mission to revolutionise insurance and employee benefits, and while our business has evolved over the past four decades, our commitment to supporting people and businesses has remained constant. Today, we are focused on improving employee health, wellbeing, and engagement, working towards our vision of being “the champion of affordable benefits, keeping businesses and their employees happy, healthy, and protected.” Our culture is shaped by our core values of Pace, Passion, and Professionalism, which guide how we work together, support our customers, and deliver when it matters most.
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