BBC
Lead Product Operations Manager
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Job Details
Job Band: E
Contract: Permanent, Full-time
Department: Product Group
Location: Any BBC UK office (Hybrid)
Proposed Salary Range: £66,100 - £80,000 depending on relevant skills, knowledge, and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We’re happy to discuss flexible working. If you’d like to, please indicate your preference in the application – though there’s no obligation to do so now. Flexible working will be part of the discussion at offer stage.
Purpose of the Role
This role leads Product Group's approach to delivery operations, with ownership of our Jira platform and the operational standards that underpin how our teams plan and deliver.
You'll design, develop, and manage our Jira ecosystem, ensuring visibility, strategic alignment, and trusted delivery insight are built into the way Product Group works. Through effective tooling, automation, and reporting, you'll make it easier for teams to deliver, while giving leaders the information they need to make confident decisions.
Why Join the Team
You'll be part of a team that sits at the intersection between strategy and execution, turning organisational priorities into practical ways of working.
As the Product Group's Jira expert, you'll own a business-critical platform used by hundreds of colleagues, shaping how teams plan, collaborate, and deliver. Working across Engineering, Product, and senior leadership, you'll influence how delivery information is captured, understood, and used to drive better outcomes.
Your Key Responsibilities and Impact
- Own and evolve Product Group's Jira platform and operating model.
- Design workflows, automations, and configurations that improve delivery.
- Develop reporting, dashboards, and delivery insight for teams and leaders.
- Ensure Jira supports strategic planning, portfolio visibility, and consistent ways of working.
- Drive improvements through automation, tooling, and process simplification.
- Act as the technical authority for Jira, providing expert guidance and best practice.
- Partner with Product, Engineering, and Data teams to deliver scalable operational solutions.
- Define portfolio delivery measurement frameworks and ensure operational data supports meaningful insight into progress, risk, and value.
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Essential Criteria
Your Skills and Experience:
- Significant hands-on experience administering Jira Cloud in a complex environment.
- Deep understanding of Jira configuration, workflows, automation, and reporting.
- Strong technical skills, with experience integrating and optimizing operational tooling.
- Ability to turn complex data into meaningful insight and compelling narratives for senior leaders.
- Strong collaboration and stakeholder management skills, with the ability to influence across Product, Engineering, and leadership teams.
- Excellent problem-solving skills, with the ability to simplify complex operational challenges into practical solutions.
Desirable:
- Experience with Atlassian Analytics, Confluence, or Jira Service Management.
- Experience using APIs, scripting, or automation to improve operational efficiency.
- Knowledge of Agile, Product, or software engineering delivery.
- Experience supporting enterprise-scale Jira environments.
If you can bring some of these skills and experiences, along with transferable strengths, we’d love to hear from you and encourage you to apply.
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Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge, and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.
For any general queries, please contact: bbchr@bbc.co.uk
We are unable to accept applications via CV and only applications made online will be considered. Please click on the APPLY NOW button to proceed with your application.
Redeployment
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
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