BBC
Lead Product Operations Manager
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Job Band: E
Contract: Permanent, Full-time
Department: Product Group
Location: Any BBC UK office (Hybrid)
PROPOSED SALARY RANGE: £70,000 - £90,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We’re happy to discuss flexible working. If you’d like to, please indicate your preference in the application – though there’s no obligation to do so now. Flexible working will be part of the discussion at offer stage.
PURPOSE OF THE ROLE
This role leads Product Group's approach to third-party governance, ensuring we build strong, strategic relationships with the suppliers who help deliver the BBC's digital products.
You'll establish the governance, performance measures, standards and ways of working that enable Product Group to maximise value from its suppliers while making it straightforward for Engineering and Product teams to engage with them effectively.
By providing trusted insight into supplier performance, risk and dependencies, you'll enable better decisions, drive continuous improvement and create a supplier experience that is both well governed and easy to use.
WHY JOIN THE TEAM
You'll be part of a team that sits at the intersection between strategy and execution, turning organisational priorities into practical ways of working that help Product Group get the best from its strategic suppliers.
Working across Engineering, Product, Strategy, Finance, Procurement and Legal, you'll influence how supplier performance is measured, risks are managed and value is realised. You'll have the opportunity to shape a growing capability, establish new ways of working and make a lasting impact on how Product Group works with external partners.
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Your Key Responsibilities And Impact
- Lead and develop a team of Operations Managers.
- Define and evolve Product Group's third-party governance framework.
- Monitor supplier performance, value, risk and dependencies.
- Provide insight that informs strategic and operational decisions.
- Improve how Product and Engineering teams engage with suppliers.
- Partner with Engineering, Product, Procurement, Finance and Legal to deliver better outcomes.
- Drive continuous improvement across supplier governance and ways of working.
Essential Criteria
YOUR SKILLS AND EXPERIENCE
- Experience leading high-performing teams in complex, fast-moving environments.
- Experience managing suppliers, operational services or technology partnerships.
- Strong analytical skills with the ability to solve complex, ambiguous problems.
- Excellent stakeholder management, with the ability to influence across multiple teams and seniority levels.
- Experience designing and embedding governance, standards or performance measures.
- Proven ability to turn data and insight into practical improvements that deliver measurable outcomes.
- Experience working with technology, digital or engineering suppliers.
Desirable
- Experience working in fast-paced, technology-driven organisations where priorities evolve quickly and ambiguity is the norm.
- Comfortable operating in agile environments, balancing strategic thinking with hands-on delivery.
- Experience shaping governance or operating models across multiple teams or business areas.
- Knowledge of procurement, commercial management or supplier contracts.
- Experience building lightweight governance that enables delivery rather than slows it down.
- Experience working in a large-scale digital, technology or product-led organisation.
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If you can bring some of these skills and experiences, along with transferable strengths, we’d love to hear from you and encourage you to apply.
Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.
For any general queries, please contact: bbchr@bbc.co.uk
We are unable to accept applications via CV and only applications made online will be considered. Please click on the APPLY NOW button to proceed with your application.
Redeployment
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
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