DHL
Lead Product Owner (Insurance)
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About DHL and IRM
DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group.
Job Purpose
The Lead Product Owner is responsible for end-to-end ownership of functional product scope across IRM technology initiatives. The role defines, manages, and prioritises requirements, user stories, product backlogs, and the overall transformation vision to deliver high-quality, business-aligned technology solutions.
Acting as the key interface between business stakeholders, operations, architecture, and technology delivery teams, the role ensures that underwriting, claims, policy, and regulatory requirements are effectively translated into actionable epics, user stories, and deliverable outcomes.
The role brings deep insurance domain expertise and contributes to domain-level solution design and architecture alignment, ensuring solutions are scalable, compliant, and aligned with IRM operating models and enterprise standards.
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Key Responsibilities
- Lead and guide business analysts and requirements teams, ensuring effective prioritisation of the IRM T-A-T (Technology, Architecture and Transformation) backlog
- Own and manage the product backlog, ensuring prioritisation is aligned with business value, strategic objectives, and IRM roadmap
- Lead backlog refinement, grooming sessions, sprint planning, and other Agile ceremonies
- Gather, define, and validate business and operational requirements in close collaboration with IRM stakeholders
- Translate business needs into clear epics, user stories, and well-defined acceptance criteria
- Lead workshops and stakeholder sessions to define scope, clarify requirements, and shape solution direction
- Act as the primary interface between business, architecture, and technology delivery teams
- Contribute to domain architecture discussions, ensuring alignment between business processes, data flows, and target architecture
- Ensure solutions align with IRM domain models (claims, underwriting, policy) and enterprise architecture principles
- Collaborate closely with architects and engineers to validate solution feasibility and design integrity
- Maintain clear scope definition, requirements traceability, and change control across initiatives
- Validate delivered solutions against business requirements and acceptance criteria
- Ensure compliance with regulatory, risk, and insurance industry requirements across all solutions
- Identify risks, dependencies, and gaps, and proactively drive resolution
- Support UAT, release readiness, and business adoption activities
- Continuously improve product ownership practices, documentation standards, and delivery effectiveness
- Monitor industry, insurance, regulatory, and technology trends to inform roadmap and strategic recommendations
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Qualifications & Key Requirements
- Bachelor’s degree in Business, Technology, or related discipline (Master’s preferred)
- 12+ years of experience in product ownership, business analysis, or delivery roles
- Strong domain experience in insurance, risk management, or financial services (mandatory)
- Proven experience in backlog management, prioritisation, and product lifecycle ownership
- Strong capability in writing epics, user stories, and acceptance criteria
- Experience facilitating workshops and leading cross-functional stakeholder discussions
- Strong experience working in Agile / Scrum environments
- Exposure to solution architecture or technical design discussions is highly desirable
- Strong understanding of insurance processes (underwriting, claims, policy administration)
We offer
- Great opportunity to work for the biggest logistics company in the world
- International and virtual environment
- Flexibility and great opportunity to learn
- Tempting Compensation and benefits
- Car / Car allowance
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
If this is something you would like to do, don’t hesitate and start your application.
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