Civic Recruitment Limited
Lead Professional Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
4-5 month contract position with a local authority
Summary
This is a 4-5 month contract position with a local authority, focused on delivering a customer-centric housing options and homelessness prevention service under the No Wrong Door (NWD) programme. The role is pivotal in supporting customers through a holistic, solution-focused approach, aiding them in exploring and securing suitable housing options while addressing broader support needs such as employment, childcare, and financial stability.
Responsibilities
- Conduct comprehensive housing options interviews to assess customer needs and prevent homelessness.
- Provide clear, high-quality advice on housing options to enable informed decision-making.
- Work proactively to prevent homelessness through early intervention and practical support.
- Assist customers in accessing private rented sector accommodation where appropriate.
- Manage housing enquiries and cases efficiently, ensuring targets and deadlines are met.
- Assess eligibility, homelessness status, and priority need in line with legislation.
- Undertake inquiries and produce detailed and legally sound decision letters (S184).
- Refer complex cases to relevant specialist teams with comprehensive supporting information.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Experience Required
- Experience working in a housing options, homelessness prevention, or similar role.
- Proven experience managing a caseload and delivering customer-focused services.
- Experience in mediation, negotiation, and working with vulnerable individuals.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Qualifications Required
- Relevant qualification in Housing, Social Work, Public Services, or a related field (desirable).
- Evidence of continued professional development in housing or homelessness services.
Additional Information
- Working hours: 35 hours per week.
- DBS required.
- Location: 160 Whitechapel Road, London, Tower Hamlets, E1 1BJ, United Kingdom.
- The role is office-based, requiring attendance from Monday to Friday.
- Interviews will be conducted in person at the Council Town Hall office.
- We operate on a bi-weekly schedule.
- The role closes on 12th June 2026, apply ASAP.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location