Smart Dental Care
Lead Receptionist + Dental Reception Team
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DENTAL RECEPTION TEAM OPPORTUNITIES
Lead Receptionist/TCO & Dental Receptionist
Locations: Wallasey (CH44) / Edge Hill / Picton (L7)
Full-Time: Up to 40 hours per week, Monday-Friday
Pay: Banding discussed at interview, depending on experience
Driving Licence: Preferred for the Lead Receptionist/TCO role
Join Our Growing Dental Team
We are looking for enthusiastic and experienced Dental Receptionists to join our busy practices across Wallasey, Edge Hill and Picton.
We have two opportunities available, depending on your level of experience:
Lead Receptionist/TCO
For an experienced dental professional with 3+ years' experience working within a dental practice, including strong dental reception experience.
You will take a lead role in supporting reception performance, patient journeys and practice growth, including:
- Leading and supporting reception teams across the practices.
- Coordinating treatment plans and supporting patients with treatment options.
- Confidently discussing private treatment, finance and appropriate upgrades.
- Supporting KPIs, commercial targets and practice performance.
- Training and mentoring reception team members.
- Working closely with clinicians and Practice Managers to deliver an excellent patient experience.
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Previous Lead Receptionist, Senior Receptionist or TCO experience would be advantageous.
Dental Receptionist
For an experienced Dental Receptionist with a minimum of 12 months' dental reception experience.
You will be responsible for:
- Welcoming patients and providing a friendly, professional first point of contact.
- Managing appointments, recalls and patient enquiries.
- Answering telephone calls and dealing with patient queries.
- Processing payments and maintaining accurate patient records.
- Supporting clinicians and the wider dental team.
- Helping to ensure the smooth running of the reception area and an excellent patient experience.
What We're Looking For
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For both roles, you'll need to be professional, organised, confident and patient-focused, with excellent communication skills and the ability to work effectively in a busy dental environment.
What We Offer
- Experience with dental practice software is preferred.
- Pay banding discussed at interview based on experience.
- Full-time hours, up to 40 hours per week.
- Monday-Friday working pattern.
- Ongoing training and development.
- Career progression within a growing dental group.
- Supportive management and team environment.
- Employee dental benefits.
- Performance-related bonus opportunities for the Lead Receptionist/TCO role.
Which Role Is Right for You?
Whether you're an experienced Dental Receptionist looking for your next opportunity or a senior dental professional ready to take the next step as a Lead Receptionist/TCO, we'd love to hear from you.
Apply today with your CV for a confidential discussion about the role and package available.
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