Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The role & impact
This role turns customer evidence into clear decisions by combining strategic research, Voice of Customer synthesis, and research operations. You will frame complex, ambiguous business questions into researchable problems, merging qualitative and quantitative data with statistical rigour to guide product and leadership teams.
By championing a holistic view of customer needs across global markets, you will ensure our strategy directly aligns with user sentiment. Your work will protect data quality and continuity as our systems evolve, creating reusable insights that empower teams to act with confidence.
The team & how they connect
You will join a collaborative, cross-functional group that works closely with product, design, data science, and regional commercial leaders. The team blends synchronous and asynchronous working methods to keep evidence transparent and accessible across global time zones. Together, the focus is on maintaining high evidence quality while directly influencing key product and commercial decisions.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Initially, the role may focus on:
- Establishing a unified, global Voice of Customer reporting structure across all feedback channels.
- Safeguarding data continuity and historical comparability for key metrics like NPS, CSAT, and awareness during platform transitions.
- Setting up data flows within Snowflake, SQL, and self-serve dashboards to streamline executive reporting.
- Partnering with product data science to evaluate research tools, including AI capabilities and feedback pipelines.
Where and how you can work
We support a hybrid working environment that balances working from home with regular time spent together in our modern office spaces. Our collaborative boost days bring teams together in person to connect, and build relationships, while giving you the flexibility to manage your routine in a way that suits your lifestyle.
Here are some of the things we're looking for, for this role:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Expertise in quantitative methods, survey design, sampling, and statistical analysis.
- Hands-on experience querying data directly using SQL, alongside familiarity with data pipelines and dashboard tools like Tableau or Snowflake.
- A proven track record of translating complex, multi-method research into simple, actionable strategic recommendations.
- Outstanding stakeholder management skills, with the capability to manage competing timelines and build strong cross-functional relationships.
- Deep curiosity about user needs and the ability to balance analytical rigour with fast-paced decision making.
- Background in SaaS, fintech, or multi-market research environments would be a strong advantage.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Join a Great Place to Work-Certified™ company where your voice matters.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location