CSI GLOBAL LTD
Lead Service Architect
Sheffield
Posted about 14 hours ago
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Role: Lead Service Architect
Location: UK Sheffield
Contract: Inside IR35
Responsibilities
- Design the end-to-end Infrastructure Access Service: Covering privileged administrative, third party emergency, and nonhuman identity access
- Define the overall service architecture: Across people, process, technology, data, and controls
- Create service offerings, service catalogue models, and customer engagement channels
- Define service ownership models, RACI frameworks, escalation paths, and operational handoffs
- Establish service levels, SLOs/KPIs, and reporting requirements
- Design risk-based access decision models and approval workflows
- Define access patterns: For standing, time-bound, just-in-time, emergency, vendor, and privileged access
- Define how identity entitlement, application infrastructure, risk, and control data are used in access decisions
- Design integration architecture: Across IAM, PAM, ITSM, CMDB, monitoring, and workflow platforms
- Define onboarding models, metadata requirements, operational acceptance criteria, and platform onboarding processes
- Embed least privilege, auditability, monitoring, access review, and evidence requirements into service design
- Define audit evidence generation, storage, reporting, and traceability processes
- Assess current state processes and create transition roadmaps to the target operating model
- Support transition to run activities, operational readiness, support models, and knowledge transfer
- Drive continuous improvement and service adoption across enterprise platforms
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To be successful in this role you should have
- Proven Service Architecture and Service Design experience: Within large enterprise organizations
- Strong experience designing operating models: Across people, process, technology, and data domains
- Experience defining end-to-end workflows: Including request, approval, fulfilment, monitoring, review, and revocation processes
- Strong understanding of Service Management principles and operating models
- Experience defining Service Levels, SLOs, KPIs, and operational metrics
- Strong stakeholder management skills: Across Engineering, Operations, Security, Risk, Audit, and Service Management teams
- Experience working in regulated and audited environments
- Ability to create scalable, standardized, and supportable service designs
- Strong process modelling, governance, and documentation capabilities
- Experience developing transition roadmaps and operational readiness frameworks
- Knowledge of IAM and PAM concepts is desirable
- Experience with Risk-Based Access Models and Access Governance
- Understanding of Just-in-Time Access, Zero Standing Privilege, ABAC, Secrets Management, and Non-Human Identities
- Familiarity with Cloud Platforms, Kubernetes, Database Administration, and Infrastructure Administration concepts
- ITIL and TOGAF exposure is advantageous
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IMPORTANT PLEASE NOTE
We would also like the submissions to include answers to the following questions to aid in filtering of the CVs and assess suitability for the role.
- Describe a service you designed end-to-end including operating model and service levels
- What artifacts do you produce for operational readiness and transition to run?
- Which service KPIs would you propose for an Infrastructure Access Service?
Skills
- Mandatory Skills: Infra Vulnerability management/Triaging/Remediation Advisory / ServiceNow / ITSM / CMDB, Service Management Consulting - SIAM, ITSM, Non-ITSM
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Skills
Service Architecture
Service Design
Operating Model Design
IAM
PAM
ITSM
CMDB
Service Level Management
Stakeholder Management
Process Modelling
Infrastructure Access Service
Risk-Based Access Models
SIAM
Vulnerability Management
TOGAF
ITIL