Technical skills

• Project direction: ability to manage ambiguity, lead strategic approaches to vision setting, problem framing, plan work and deliver outcomes
• You can map complexity within a system and organisation; relationships, influences, dependencies, patterns, dynamics
• You can articulate service propositions and can develop different service models based on user and organisation needs
• You can translate ideas, from sketching through to high-fidelity designs to test assumptions and hypotheses, and bring ideas to life with stakeholders
• You're confident using co-design approaches to bring different people together including users and stakeholders
• You can create visual and engaging artefacts to communicate experiences, problems, opportunities and ideas, including both high level conceptual diagrams and detailed service blueprints
• You actively contribute to service backlogs and keep the user needs at the heart of the project
• You have experience of designing or supporting design of inclusive and accessible products and services
• Experience of working with technology and change specialists in technical and complex programmes of work that includes alpha, beta live phases

Behaviours and PACT values

• Purpose: You’ll be highly values driven, recognising that our clients needs are paramount. You’ll be able to approach client engagements with professionalism, creativity and flair, whilst balancing our commercial and operational needs. You’ll work to ensure we have clear processes and guardrails in place to deliver well through how we organise and operate within our Design functions.
• Accountability: When in a leadership position on a client project,, you’ll be accountable for delivering your part of a project on time and under budget and working well with other leaders. You’ll set practice standards that align to our DT Ways and Missions. You will lead by example, promoting a culture where quality, client experience and the pursuit of imaginative solutions to client problems is foremost.
• Craft: You’ll be able to balance multiple priorities while leading high performing teams and through establishing trusted relationships both inside and outside of TPXimpact. As a design or transformational leader who can lead others by example, you will need to navigate ambiguity and use your confidence here to quickly assimilate the direction and approaches that support positive outcomes for our clients and our business.
• Togetherness: You’ll be able to collaborate effectively with others across TPXimpact. You’ll build strong relationships that demonstrate the importance of excellent delivery and client experience as a collective effort, rather than just focusing on your own area of expertise. You’ll thrive working with others, providing clarity around vision, objectives and holding high standards for our work through the capabilities your practice holds.

PACT values

• Purpose - The beating heart of our organisation—the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation.
• Accountability - As we apply flexibility, pace and growth through our self-organisation, we are accountable* to all of our stakeholders.
• Craft - Craft highlights our dedication to bringing precision, problem-solving, and creativity to our work, both with our clients and internally.
• Togetherness - Togetherness is ‘how’ we work - it captures the energy, fun, and user-centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our teams.

About Us

People-Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.