How your CV stacks up
Upload your CV to see how well it fits this job role
?%
If you are a Service Designer who enjoys untangling complex problems and turning insight into services that genuinely work better for people, this is a role worth exploring.
At Cognizant, you will help shape meaningful transformation across public and private sector organisations. Working with users, senior stakeholders, and multidisciplinary teams, you will connect research, strategy, operations, and technology to create inclusive, end-to-end services across digital and non-digital channels.
You will have the space to bring ideas, challenge assumptions, and see your thinking move from discovery into delivery—while developing your career within a collaborative global organisation that invests in learning, design capability, and progression.
What You’ll Be Doing
- Plan and lead user research with internal and external users, turning evidence into clear needs, insights, and design opportunities.
- Facilitate co-creation workshops that bring stakeholders and multidisciplinary teams together around practical, user-centred solutions.
- Create customer journey maps, service blueprints, service visions, and other design artefacts that make complexity visible and actionable.
- Design end-to-end experiences that connect front-stage user journeys with the people, processes, policy, and technology behind them.
- Use qualitative research, data, and feedback to test assumptions, refine concepts, and improve services over time.
- Work across agile discovery and delivery with researchers, product teams, content designers, business analysts, engineers, and delivery colleagues.
- Communicate design decisions through clear storytelling, helping clients understand trade-offs and align around a shared direction.
- Champion accessibility, inclusive design, and customer-centred design principles throughout the service lifecycle.
- Support and mentor less experienced designers, contributing to a visible, collaborative, and high-quality design culture.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring
- Strong Service Design experience gained in a consultancy, agency, or client-side environment.
- A compelling portfolio showing your approach, design thinking, and impact across end-to-end digital and non-digital services.
- Confidence planning and conducting user research, usability testing, and stakeholder engagement.
- Practical expertise in journey mapping, service blueprinting, empathy mapping, systems thinking, and workshop facilitation.
- The ability to translate research, business needs, and data into strategic recommendations and deliverable service improvements.
- Experience working in agile teams, including familiarity with user stories, backlogs, and acceptance criteria.
- Strong communication and storytelling skills, with the confidence to influence stakeholders at different levels.
- A sound understanding of accessibility and usability standards, including WCAG, and inclusive design practice.
- Experience using relevant collaboration and design tools such as Figma, Miro, Sketch, Adobe XD, Axure, or equivalent.
- An independent, adaptable, and pragmatic working style, balanced with a collaborative and people-centred approach.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
These Will Help You Stand Out
- Knowledge of Government Digital Service standards, GOV.UK design patterns, or the GOV.UK Design System.
- Experience supporting or participating in GDS service assessments.
- Experience leading a design workstream, mentoring others, or strengthening design practice within a team.
- Prototyping experience and the ability to use early concepts to learn quickly and build alignment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills