About you:

• Curious, inquisitive, open-minded, and interested in diverse perspectives
• Creative problem solver
• A team player
• User-centred
• Passionate about your practice
• Iterative in your approach to shaping and refining solutions
• Able to move between the detail of a service and the wider organisational context
• Natural drive for self-development
• Curious about and embracing of the potential of AI to support your work

Minimum requirements:

• Significant professional experience as a Service Designer or similar role across a range of organisational and delivery contexts.
• Strong capability across the end-to-end Service Design lifecycle, from understanding complex problems through to implementation and adoption.
• Extensive experience designing end-to-end services and journeys, including both front-stage and back-stage elements.
• Ability to align stakeholders and guide cross-functional teams by building trust, credibility and influence without formal authority.
• Comfortable working within large organisations, navigating complex subject matter, competing priorities and organisational ambiguity.

Essential requirements:

• Experience contributing to the growth of a Service Design discipline or community, including developing others, improving practice, raising quality standards or helping evolve ways of working.
• Experience planning and coordinating service design activity across multiple teams or workstreams, including understanding capability, capacity and dependency requirements, and ensuring the right disciplines are engaged to deliver outcomes.
• Experience providing line management and professional development support to designers, including setting expectations, coaching performance, supporting career development and creating the conditions for them to do high-quality work.
• Systems thinking, with the ability to understand, design and improve complex service ecosystems spanning people, processes, technology, data and organisational structures.
• Strong capability in journey mapping, service blueprinting and service prototyping.
• Experience applying a broad range of Service Design methods and knowing when to use them appropriately.
• Workshop design and facilitation skills, capable of bringing together diverse stakeholder groups and driving meaningful outcomes.
• Excellent communication skills, with the ability to synthesise complexity and tell compelling, evidence-based stories, adapted to different audiences and contexts
• Proven ability to advocate for user-centred approaches and gain support across a wide range of stakeholders, including senior leaders, or where resistance is stronger
• Comfortable working in situations where the problem, solution or path forward is not immediately clear, turning unclear organisational problems into practical options and decisions.
• Evidence of Service Design outcomes through examples, case studies, presentations or portfolio, showing how your work has supported delivery teams to move from strategy and design intent into practical, adoptable change.

Desirable:

• External credibility and thought leadership
• Degree or formal qualification in Service Design or a related discipline.
• Experience working in a highly regulated environment.
• Experience designing services involving complex data, analytics or information ecosystems.

People Management Role

This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness.

Number of direct reports: 2

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.

From 1st October 2026, we expect all our colleagues to spend a minimum of 50% of their working time in the office per month. This is to capitalise on the benefits of working together in person across teams, while maintaining the flexibility offered by home working. Subject to that minimum requirement, individuals and managers should work together to find what works best for them and their team.

Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.

Salary and Benefits Information

We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.

This role offers a salary of:

• London: £72,720 - £78,810
• Leeds: £65