Zero Surplus - Sales Industry Insight & Talent Strategy
Lead Service Engineer/Service Manager - East Anglia
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Lead Service Engineer/Service Manager
We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Lead Service Engineer to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base.
This is an excellent opportunity for someone who combines extensive hands-on technical expertise with team leadership and a commitment to delivering exceptional customer service.
The Role
As Lead Service Engineer, you will spend the majority of your time on the road, around 80%, carrying out service, repair, and calibration work at customer sites, leading from the front on all servicing activity. The company's head office is in South Essex, with the role predominantly focused on clients across East Anglia, with occasional travel further afield. A company van will be provided for business use, and applicants will ideally be based in Essex, Suffolk, or Cambridgeshire.
Alongside the hands-on work, you will lead a team of 7 engineers, coordinating which jobs they're on, where they're needed, and ensuring the team runs efficiently across a busy schedule. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction.
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Key Responsibilities
- Carry out hands-on service, repair, and validation/calibration work at customer sites, leading from the front technically
- Lead and coordinate a team of 7 service engineers, allocating jobs and ensuring the right engineer is in the right place at the right time
- Provide technical guidance and day-to-day leadership to the team
- Act as a senior point of contact for customers, handling queries and resolving issues professionally
- Support commercial activities, including pricing of labour and spare parts
- Assess warranty claims and make balanced, informed decisions
- Contribute to the growth and profitability of service contracts
- Ensure all work meets industry standards and aligns with relevant accreditation requirements
- Drive continuous improvement, focusing on efficiency, consistency, and high first-time fix rates
About You
- Extensive electrical/electromechanical experience is essential, as you'll be leading from the front on all servicing work
- Proven experience as a service or field engineer, with additional leadership or coordination responsibility
- Based in, or willing to be based in, East Anglia, Essex, Suffolk, or Cambridgeshire, with the flexibility to travel further afield when required
- Strong technical capability with the ability to lead by example in a hands-on, on the road environment
- Confident communicator, able to engage effectively with both customers and team members
- Commercially aware, with the ability to balance customer satisfaction and business needs
- Resilient and solution-focused, particularly in challenging situations
- Familiarity with UKAS accreditation requirements is important
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What's on Offer
- Opportunity to lead a skilled and supportive team of 7 engineers
- A varied, hands-on role combining fieldwork with team coordination
- Company van provided for business use
- A business that values quality, professionalism, and continuous improvement
If you are a technically strong engineer who thrives in a customer-focused, hands-on environment, we would welcome your application.
Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England.
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