Methods Business and Digital Technology
Lead ServiceNow Architect - (SNOW, ITSM, ITOM, ITBM, SAM )
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Methods
Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.
Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens.
Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients.
We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
The Role
Lead ServiceNow Architect will operate across the Methods ServiceNow delivery accounts and projects, providing the best practice guidance and strategic oversight for ServiceNow development and implementation activities across multiple client projects. The ServiceNow Lead Architect will be the central point of technical reference for the Methods ServiceNow Practice.
As a key member of the Methods ServiceNow Practice and Leadership team, the role will include line management responsibility for the Methods ServiceNow developer and architect resources, including performance monitoring and review, career path guidance and role profiling.
The role may also require technical consultancy, working with other architects and developers as required.
Key aspects of the role
- Ability to define technical solutions (at an architectural and design level of detail)
- Provide senior technical leadership, line management and mentoring for developer resources
- Deliver compelling solution demonstrations across the ServiceNow platform
- Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
- Encourage continuous growth of knowledge around the ServiceNow platform through certification,
- Support the Methods ServiceNow presales opportunity lifecycle, contributing to ServiceNow bids, proposals and case studies
- Contribute to the development of ServiceNow-based product roadmaps.
- Ensure the Methods ServiceNow Practice complies with best practice guidance for solution architecture standards.
- Operate as a member of the wider community, sharing knowledge across functions and building your personal network within the firm.
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Preferred experience
- Extensive experience in consulting / professional services and technical delivery
- A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect
- Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions
- Certified ServiceNow System Administrator
- Certified Implementation Specialist in at least 3 product suites (particularly ITSM, ITOM, ITBM, SAM and HR)
- Certified in ITIL Foundation (v3 or v4)
- Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
- Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
- Experience with delivering solutions in complex client environments
- Understanding of common business analysis techniques and approaches
- Experience of agile and traditional software and project methodologies
- Line management experience preferable.
- Ability to author clear and comprehensive documentation
- Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
- Strong negotiator, influencer and team player, used to managing in demanding time-critical situations.
- Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
- Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities
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Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect:
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
As well as this, we offer:
- Development access to LinkedIn Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social - office parties, pizza Friday and commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
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