Lancaster Resources
Lead ServiceNow Product Manager - contract (outside IR35)
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Location: Remote UK
Start date: 1 October 2026
Contract: 3 months (with likely extension)
The Opportunity
An elite ServiceNow partner is looking for an experienced Interim Lead ServiceNow Product Manager to provide strategic product and platform leadership across an established end-to-end change transformation programme.
You will take ownership of the ServiceNow product vision, roadmap and governance while maintaining alignment across other inflight ServiceNow initiatives. Acting as the principal point of contact for the platform, you will bring together senior business stakeholders, technical teams, delivery partners and ServiceNow.
This is a strategic product leadership role rather than a hands-on development position.
Key Responsibilities
- Lead the ServiceNow product vision, strategy and roadmap.
- Maintain oversight and alignment across inflight ServiceNow programmes and projects.
- Act as the principal point of contact for the ServiceNow platform.
- Lead engagement with senior business, technology and programme stakeholders.
- Prioritise platform demand based on business value, strategic objectives and delivery capacity.
- Manage programme dependencies, risks, issues and key platform decisions.
- Lead governance activities and present updates through the ServiceNow Programme Board.
- Provide validation and assurance across integrations delivered through the transformation programme.
- Support the effective management of development and test environments.
- Work closely with the ServiceNow Technical Product Owner to align platform strategy, architecture, design principles, release planning and delivery.
- Manage the relationship with ServiceNow, including platform upgrades, product demonstrations and key operational activities.
- Support the transition to the permanent ServiceNow Product Manager.
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Key Deliverables
- Complete knowledge-transfer activities.
- Produce and hand over relevant documentation and platform artefacts.
- Support the transition of ServiceNow governance responsibilities.
- Facilitate introductions across key business and technology stakeholders.
- Develop and manage the transition plan.
- Provide onboarding and ongoing support to the permanent ServiceNow Product Manager.
Required Experience
- Significant experience as a Lead ServiceNow Product Manager, ServiceNow Platform Owner or senior ServiceNow Product Owner.
- Proven ownership of enterprise-level ServiceNow product strategy and roadmaps.
- Strong experience in demand management and prioritisation.
- Experience providing governance across complex transformation programmes.
- Good understanding of ServiceNow integrations, environments, upgrades and release management.
- Experience working with technical product owners, architects and delivery teams.
- Strong senior stakeholder management and business-partnering skills.
- Experience managing relationships with ServiceNow and implementation partners.
- Strong governance, decision-making and transition-management capability.
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Beneficial Experience
- Experience with ServiceNow Strategic Portfolio Management (SPM).
- Previous responsibility for transitioning platform ownership to a permanent successor.
- Experience leading ServiceNow platforms within complex enterprise environments.
Lancaster Resources Ltd is operating as an employment agency for this opportunity. Applications will be considered fairly and objectively, based on relevant skills, experience and suitability for the position. By submitting your application, you agree to the use of your personal data in line with our Privacy Policy and applicable data protection legislation. We are committed to equality of opportunity and do not discriminate on the grounds of age, gender, disability, race, religion or belief, sexual orientation, or any other protected characteristic. Should you require any reasonable adjustments at any stage of the recruitment process, please inform us.
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