Virtusa
Lead Software Engineer
London
Posted 1 day ago
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Lead Business Discovery Activities
Lead business discovery activities across LRACCS functions.
- Conduct workshops, interviews and process walkthroughs with stakeholders at all levels.
- Capture, validate and prioritise business, functional, non-functional and operational requirements.
- Translate complex business challenges into clear and actionable requirements.
- Build end-to-end requirements traceability from business objectives through to delivered capabilities.
- Define acceptance criteria and measures of success.
Future State Design
- Document current-state ("as-is") business processes, systems, data flows and user journeys.
- Design future-state ("to-be") operating models and service workflows.
- Identify opportunities for AI, automation, workflow orchestration and self-service capabilities.
- Define future user experiences for service intake, triage, advice, case management and knowledge access.
- Work with business SMEs to redesign processes and eliminate inefficiencies.
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Demand Assessment
- Assess demand drivers, service volumes, process complexity and value opportunities.
- Build evidence-based recommendations for service transformation.
- Support prioritisation of transformation opportunities based on value, risk, complexity and feasibility.
- Contribute to business case development and benefits modelling.
- Define KPI frameworks and success measures for transformation outcomes.
Stakeholder Engagement
- Build trusted relationships with senior leaders and operational teams.
- Facilitate workshops involving Legal, Regulatory, Compliance, Assurance, Company Secretariat and Corporate Affairs teams.
- Manage competing stakeholder priorities and drive consensus.
- Present findings, recommendations and progress updates to programme governance forums and leadership.
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Discovery Reports and Findings
- Stakeholder maps
- Business capability assessments
- Process maps and service blueprints
- Current-state and future-state operating models
- User journeys and service workflows
- Detailed business requirements documents
- Functional and non-functional requirements catalogues
- Business rules and decision models
- Benefits frameworks and KPI definitions
- Traceability matrices
- Business case inputs
- Transformation roadmaps and prioritisation recommendations
Requirements
Extensive Business Analysis experience within large-scale transformation programmes.
- Strong requirements elicitation and workshop facilitation skills.
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