Business Support

• Provide proactive business support to designated senior leaders, including diary management, meeting logistics, travel booking, expenses, document preparation and action tracking.
• Support governance activities, including preparation of agendas, collation of meeting packs and minutes, and tracking actions through to completion.
• Coordinate small events and internal engagements, such as team meetings, workshops, away days and town halls.
• Maintain stakeholder records, contact lists and document management processes, while providing other administrative support as required.

What We Are Looking For

• Proven experience in travel coordination, travel management, business support, Personal Assistant or Executive Assistant roles, ideally supporting senior leaders in a complex organisation.
• Experience using corporate travel and expense tools such as Concur Travel and AMEX portals, with confidence managing queries, reporting, reconciliations and user administration.
• Strong analytical skills and attention to detail, with the ability to interpret travel data, identify trends and produce clear reporting for senior stakeholders.
• Excellent planning, organisation and time management skills, with the ability to manage multiple priorities, deadlines and stakeholder expectations.
• Clear written and verbal communication skills, with the confidence to liaise with internal teams, suppliers, global travel partners and senior stakeholders across Europe.
• A proactive, solutions-focused approach, with the ability to remain calm, discreet and professional when handling sensitive information or resolving issues.
• Strong working knowledge of Microsoft Office, particularly Excel, PowerPoint, Outlook and Word.

Technical Competencies

• Strong analytical skills with the ability to interpret travel data, identify trends and highlight risks.
• High level of accuracy and attention to detail, particularly in reporting, financial reconciliation and travel administration.
• Confident user of travel and expense tools, such as Concur Travel and AMEX portals, as well as Microsoft Office applications including Excel, PowerPoint, Outlook and Word.

Behavioural Competencies

• Planning & Organising: Excellent organisational and time management skills, with the ability to manage multiple priorities and deadlines.
• Building and Maintaining Relationships: Ability to build effective relationships with global travel teams, suppliers and internal stakeholders.
• Drive for Results: Customer-focused mindset with a calm, solutions-oriented approach to queries and issues.
• Communication and Influencing: Strong written and verbal communication skills, with the ability to draft clear user communications and liaise across senior and international stakeholders.
• Risk and Control: High degree of integrity and discretion when handling confidential and sensitive information.

Supporting Equal Opportunities

Canada Life Group Services is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please notify us and we will be delighted to ensure you are fully supported to be your best.

We will review all applications and a member of the Talent Acquisition Team will be in contact with the outcome directly. If you have any questions please do not hesitate to contact a member of the Talent Acquisition team directly.