What is yours is the learner. Nobody else at Mercury will know your apprentices better than you do, and nobody else will be closer to whether they finish.

Key responsibilities

• Deliver one to one and group training and assessment for apprentices on the Team Leader, Operations Manager and Business Administrator programmes, both online and on site.
• Visit apprentices in their workplace to assess progress and provide coaching.
• Develop and deliver sessions focused on real world leadership, people management, business and administration skills that prepare apprentices for greater responsibility.
• Embed English and maths into your teaching, coaching and assessment throughout the programme. The functional skills qualifications themselves are delivered separately by the Functional Skills team.
• Complete inductions and deliver the First Day In Learning within four working weeks of learner allocation, and submit accurate induction paperwork by the Friday following induction.
• Plan learner visits, evidence collection, teaching activities and exams at least four weeks ahead, and three months ahead with each learner.
• Provide assessment feedback within five working days.
• Conduct detailed progress reviews with the apprentice and their line manager every ten weeks.
• Monitor and record off the job training monthly, so that every learner meets the requirements by the end of their programme.
• Identify and remove barriers to achievement, with a documented intervention plan for every at risk learner within five working days.
• Prepare learners for gateway and end point assessment, and hold a next steps conversation with every completer.
• Carry out a welfare check at every coaching session and record it on the system.
• Report every safeguarding concern to the Designated Safeguarding Lead within 24 hours.
• Promote equality, diversity and inclusion, health and safety, quality assurance, safeguarding and continuous improvement in everything you deliver.
• Handle break in learning and withdrawal cases fully in line with the Funding Rules, recorded within five working days with signed evidence, correct dates, systems updated and the employer informed.
• Maintain a full CPD log of at least 30 hours a year, submitted quarterly, complete all mandatory training and attend standardisation sessions.
• Register learners with awarding organisations in good time, and cooperate fully with audits by Mercury, awarding bodies, funding partners, the DWP/DfE and Ofsted.
• Notify Mercury immediately of any absent learner or emerging issue, and act as the link between the apprentice, the employer and the business.
• Nominate an apprentice or line manager of the month, every month, with a written statement.

What you will bring

Essential

• A minimum of three years operational experience in a leadership, management, business administration or business services role.
• Proven experience of delivering apprenticeship standards, from induction through to end point assessment.
• Level 3 Award in Education and Training (AET), or an equivalent teaching qualification.
• Level 3 Certificate in Assessing Vocational Achievement (CAVA).
• Level 2 English and maths, or an equivalent such as GCSEs.
• A genuine understanding of what first line managers, operational managers and business administrators actually do, and the training needs that come with it.
• Excellent organisational skills, and the discipline to plan your own diary and visits with learners and their line managers.
• Self motivated and self reliant, able to use your own initiative and manage your own schedule.
• The ability to travel across the UK to meet your apprentices on site, and your own transport. Mileage is paid at 55 pence per mile.
• BPSS clearance and an enhanced DBS with barred list check.

Desirable

• Membership of a vocational institution such as CMI, IOSH, the Security Institute, IPSA or IWFM.
• A Level 5 qualification in your vocational sector.
• Experience of delivering the Team Leader, Operations Manager or Business Administrator standards, or of coaching apprentices through an end point assessment.

Caseload and flexibility

Mercury runs a lower apprentice to coach ratio than most apprenticeship providers in England. That is a deliberate choice and it is the single biggest reason our Skills Coaches stay. It means a manageable caseload and real time for each apprentice, rather than a list of names you can never get to.

We review caseloads regularly to protect your work life balance. The industries we serve run 24 hours a day, so the role can involve working across different shifts, including evenings and weekends, but you have the autonomy to plan your own work around that. You will always have the backing of the management team and your fellow Skills Coaches.

What we offer

• A salary of £34,000 to £38,000 per year, depending on experience.
• 34 days paid holiday, being 26 days annual leave plus 8 bank holidays, including the Christmas and New Year shutdown.
• Company pension scheme and life insurance.
• 24 hour online doctor access for you and your family.
• A full home office setup, including laptop, phone, desk, chair and monitors.
• Travel paid at 55 pence per mile, plus fully funded trains, hotels and meals.
• Development to higher levels of teaching, assessment and internal quality assurance, and apprenticeship opportunities for your own development.
• Staff perks and benefits, including fully funded team events.
• Comprehensive support from colleagues and business support.

Other requirements

• All appointments are subject to our safer recruitment process, including references, right to work checks, BPSS clearance and an enhanced DBS with barred list check.
• You will be expected to keep abreast of company developments and follow the monthly training plan.

This description is not intended to establish a total definition of the job, but an outline of the main duties. You will be expected to carry out other reasonable duties from time to time as the needs of the business require.