Lloyds Banking Group
Leadership & Coaching Consultant - 12-15 Month FTC / Secondment
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Leadership and Coaching Consultant - 12 to 15 Month Fixed Term Contract / Secondment
Salary: £34,000
Location(s): Bristol or Leeds
Hours: Full-time, 12 to 15 Month Fixed Term Contract / Secondment
Working Pattern: Hybrid, with at least two days per week, or 40% of our time in the office.
Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you'll be doing:
This role is responsible for delivering an exceptional end-to-end experience across Lloyds Banking Group's Leadership and Coaching propositions. The role will coordinate and continuously improve leadership and coaching programmes, systems, processes, and communications to ensure seamless delivery, high colleague satisfaction, and strong business impact.
In this role you'll:
- Coordinate the end-to-end delivery of leadership and coaching services and programmes, ensuring a smooth and high-quality customer experience
- Manage customer enquiries, providing timely responses, guidance, triage, and referrals in line with agreed service levels
- Oversee coach matching, scheduling, programme administration, attendance, capacity, and demand through effective systems and reporting
- Support the recruitment, onboarding, engagement, and development of internal and associate coaches
- Act as a key contact for leadership and coaching suppliers and technology providers, ensuring services align with LBG standards, governance, and quality requirements
- Support programme communications, change activity, continuous improvement, and supplier management processes, including sourcing requests and work orders.
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Why join us?
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
What we're looking for:
- Minimum 2 years' experience overseeing end-to-end processes for coaching, leadership, learning, or talent programmes.
- Strong stakeholder management and customer service skills, with the ability to build effective working relationships.
- Excellent organisational skills, with strong attention to detail and the ability to manage multiple priorities at pace.
- Experience working with complex systems and processes in a fast-paced environment.
- Ability to use data, insight, and feedback to improve service delivery and outcomes.
- Strong written and verbal communication skills, with the ability to see the bigger picture and contribute to wider business priorities.
Get help with your application
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And any experience of the following would be great:
- Experience of using AI to optimise process design, efficiency, and customer experience.
We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity, and inclusion supporting our customers, colleagues, and communities and we're committed to creating an environment in which everyone can thrive, learn, and develop.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies.
Ready for a career where you'll learn and thrive?
Apply today and find out more.
Please note our roles can generate a considerable amount of interest and close early, so don't miss out on this opportunity to apply today.
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