Colehouse Group
Lean Six Sigma Process Analyst
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Role Overview
A Lean Specialist for Payments applies continuous improvement and waste-reduction methodologies (such as Lean Six Sigma) to financial transaction workflows, payment processing, and dispute management. The consultant will map payment workflows end-to-end, identify inefficiency and manual/repeatable work, and design and embed optimized, automated, and cost-efficient processes, while maintaining strict regulatory compliance.
Core Responsibilities
Process Optimisation
- Map payment workflows end-to-end to remove bottlenecks in transaction routing, invoicing, and merchant onboarding.
Automation & Error Reduction
- Identify repeatable administrative tasks in chargebacks or exception handling and implement automated fixes.
Cost Efficiency
- Lower operational costs for financial institutions or fintech platforms while maintaining strict regulatory compliance.
Data-Driven Analysis
- Track performance indicators such as transaction processing speed, failure rates, and dispute resolution times.
Broader End-to-End Delivery
- Apply Lean methodology (value stream mapping, waste identification, root cause analysis) across payments operations — from initiation through processing, exception handling, settlement, and reconciliation.
- Facilitate workshops with Operations, Technology, and Change stakeholders to validate current-state process maps.
- Design and document future-state, optimized process flows, including handoffs, controls, and exception paths.
- Produce clear, structured process documentation (SIPOC, swimlane, value stream maps) suitable for both business and technical audiences.
- Work closely with Operations Consultants and Change/Delivery teams to translate findings into actionable improvement roadmaps.
- Present findings and recommendations to senior Operations and Transformation stakeholders.
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Essential Experience & Skills
- Proven track record as a Lean Specialist / Lean Six Sigma practitioner within financial services, ideally payments.
- Deep understanding of payments operations, transaction routing, invoicing, merchant onboarding, chargebacks, dispute management, and exception handling.
- Strong end-to-end process mapping capability (current-state and future-state), using recognized Lean/process-mapping tools and techniques.
- Experience working within a bank, payments provider, or fintech Operations function.
- Excellent stakeholder engagement and workshop facilitation skills across Operations, Technology, and Change.
- Strong analytical skills — able to track and interpret performance indicators (transaction processing speed, failure rates, dispute resolution times) and quantify process inefficiency in business terms.
- Sound understanding of regulatory compliance requirements within payments, and ability to design efficiency improvements that maintain compliance.
- Confident, clear written and verbal communication; able to produce board-ready documentation.
- Comfortable working independently and autonomously to deliver against agreed outcomes.
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Desirable Experience
- Lean Six Sigma Green Belt / Black Belt certification.
- Experience with payments platforms (e.g., Avaloq, ISO 20022 migration, Faster Payments, SWIFT, card schemes).
- Prior experience delivering process improvement within a regulated banking environment.
- Familiarity with process mining or workflow analytics tools.
- Experience translating process findings into automation or digitization business cases.
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