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Learner Services Administration Apprentice
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About the Role
As an apprentice with the Learner Services team at Fix It, you will be responsible for providing administrative support to the team, while helping to ensure the smooth running of day-to-day operations within the college. You will work closely with staff, learners, parents/carers, and visitors while developing valuable business.
Key Responsibilities
- To complete an apprenticeship and approved qualification in Business Administration, while maintaining your own professional development
- To provide administrative support to the College, including filing, photocopying, scanning, and maintaining accurate learner records
- To assist with learner enrolment, including preparing paperwork and ensuring documentation is correctly filed and stored
- To use the college MIS system to assist with the administration of learner files and preparation of reports
- To use the college MIS system to log details of learner attendance calls and parent/carer calls
- To maintain organised and up-to-date learner records and filing systems
- To take notes/minutes during meetings, including internal department meetings and meetings with Learners, Parents and Carers
- To undertake front-of-house duties, welcoming visitors and providing a professional first point of contact
- To deal with telephone enquiries, take accurate messages and pass on to the appropriate member of the team
- To assist with creating resources and documents for the learner services team
- To draft correspondence for the learner services team, including letters, permission slips and communication to parents/carers
- To assist with managing staff calendars, scheduling meetings, home visits, and college events
- To update the college social media accounts, as required
- To participate in any required training, and work effectively as part of a team
Where you'll work
UNITS 6 & 7
ROSEBRIDGE INDUSTRIAL EST
MOSS ST
SPRING VIEW
WN3 4TA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WIGAN AND LEIGH COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT package to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
As part of the role, you will complete a Level 3 qualification in Business Administration with Wigan & Leigh College, with support from the team at Fix It.
Training will be delivered through a combination of workplace learning and ‘off-the-job’ portfolio work towards a Level 3 qualification. You will gain practical experience in the Learner Services department, while developing knowledge and skills to support a career in Administration.
Exact training arrangements will be confirmed upon appointment.
Requirements
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
The post will involve working with a lot of confidential information. You will be required to maintain confidentiality where appropriate when dealing with sensitive information.
As Fix It is primarily an SEN college, there will be learners of a similar age to the post holder. There is an expectation to remain professional when engaging with learners whilst working for the college.
About this employer
Fix It is a specialist Post 16 College, that offers alternative, vocational education for learners ages 16-24 with SEND or additional needs.
We aim to improve the life chances, career choices and opportunities of all our learners, many of whom have experienced substantial barriers to learning in the past. We support our learners by offering a more hands on, vocational focus to learning, while embedding crucial life skills and functional skills into the curriculum. As a college, we offer primarily Motor Vehicle focused qualifications, in a workshop environment that looks and feels like a 'real' garage
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Upon completion of the apprenticeship, there will be an opportunity of progression to a permanent administrator role within the Learner Services department for the right candidate.
Ask a question
The contact for this apprenticeship is: WIGAN AND LEIGH COLLEGE
The reference code for this apprenticeship is VAC2000038426.
Apply now
Closes in 4 days (Friday 31 July 2026 at 11:59pm)
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