Cambridge Spark
Learner Success Coach
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Learner Success Coach
Department: Delivery Location: Home based, UK (with occasional travel to our London office) Reports to: Programme Performance Managers Hours: 37.5 per week Salary: Depending on experience
About the Role
Learner Success Coaches are responsible for maximising retention and ensuring apprentice progress to target by:
- Monitoring learner progress
- Conducting routine progress reviews every 10–12 weeks
- Providing coaching support sessions as required for each learner
You will be an experienced Education Coach/Mentor with:
- Excellent administrative and communication skills
- An eye for detail and strict adherence to compliant practices
- Commitment to placing learner needs at the forefront
- Ability to rapidly build rapport with learners and line managers across diverse sectors and disciplines
- Capacity to manage a busy roster of learner meetings
- Skilful maintenance of key reporting via learner LMS and learning platforms
Responsibilities
- Drive progression and ensure off-the-job (OTJ) and learning plan progress aligns with schedules
- Support apprentices completing Functional Skills by month 6
- Conduct regular professional engagement with employers and learners (− every quarter):
- Deliver Progress Reviews
- Review previous objectives
- Establish plans for reinstating progress when needed
- Maintain E-portfolio (Aptem) records and generate reports
- Escalate risk factors to line managers and deliver agreed actions
- Embed the following into learner sessions:
- Maths and English Functional Skills
- Health and Safety, Safeguarding, Prevent, Equal Opportunities, and related legislation (regionally contextualised)
- Compliance awareness: Ensure all best practices inform Health & Safety, Safeguarding, Equal Opportunities, and relevant legal frameworks
- Assist with ad-hoc tasks required for role or organisational success
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Candidate Specification
- Proven teaching, coaching, or mentoring experience in a relevant industry
- Apprenticeships experience or parallel industry experience
- Familiarity with or capability for working in tech space
- Experience using AI tools
- Attention to detail
- Proactive problem-solving
- Passion for learner support
- Competent verbal & written communication
- Proficiency with:
- Excel
- business intelligence (MI reporting tools)
- learner LMS systems
Interview Process
- One-way video interview (alternative options available for reasonable accommodations, e.g., live video screening via Google Meets)
- Competency-based interview (1-hour session, includes role play)
- Meet the Team Workshops (45-minute confrontation)
Benefits
Financial Wellbeing
- Pension with 4% salary-matching contributions and salary sacrifice options
- Holiday buyback scheme (up to 10 days per annum)
- Employee Assistance Programme (access to confidential counselling and support)
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Work-Life Balance
- 25 days holiday + flexible bank holidays
- Communal birthday day off
- Day of paid annual volunteering (#WorkForgood)
- Enhanced maternity-leave & paternal-leave entitlements
Wellbeing & Recognition
- Health & Wellbeing allowance (up to £30 monthly)
- Private medical insurance coverage + cash‐back plan
- CPD Allowance + quarterly reflections to safeguard development time
Social & Inclusive Culture
- Annual team event series (Cambridge College formals, pub nights, team‐building activities)
- All‐age, questioned applicant policy
- Equal Opportunity Employer: Prohibits discrimination and harassment based on race, age, gender reassignment, religion, disability, sexual orientation, or other protected status.
Cambridge Spark is a pioneer in applied digital skills education, enabling corporate and public-sector organisations to navigate AI-driven transformation through practical, actionable training. Our flagship platform, EDUKATE.AI, delivers 24/7 personalised feedback alongside hands-on experimentation in industry-relevant datasets.
Our values drive us:
- Entrepreneurial: Seeking innovative solutions with data-backed proofs of concept.
- Team Spirit: Open, transparent collaboration and decision transparency.
- Customer-focused: Forging lasting connections to anticipate needs.
- Gold Standard: Pioneering excellence in content, service, and delivery.
PhD graduates welcome and encouraged to apply.
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