Learning support

• TechNative has a SEND specialist joining the team who leads on formal needs assessments and the overall SEND approach. Your job is to turn that into everyday support that works for learners: knowing your caseload well, spotting when someone is struggling, and making sure agreed adjustments actually happen in the room. You will be trained and supported, and you will not be expected to arrive as the expert.
• Work with the SEND specialist to make sure identified needs translate into clear, practical ILP actions that tutors can implement, and keep those actions under review.
• Make sure agreed reasonable adjustments are recorded, reviewed and embedded into delivery, covering pacing, formats, deadlines and assistive tools.
• Be a consistent, reassuring point of contact for learners with additional needs, providing continuity and advocacy alongside specialist input.
• Take part in fortnightly learning support meetings during delivery to monitor progress and adjust support in good time, and keep support recording accurate and visible in TechNative's systems.
• Help spot disengagement and mental health need early, including induction messaging that normalises asking for support.
• Share what is working with tutors, contributing to an "Inclusion in Practice" guide on teaching learners with a range of needs in intensive bootcamp settings, without lowering expectations.
• Support learners to develop confidence, professional behaviours, resilience and employability skills alongside their technical learning.
• Monitor engagement, retention and outcomes for learners with identified needs, escalate risks early, and contribute to quality assurance, self-assessment and Ofsted readiness.

If you do have SEND or learning support expertise, there is plenty of room to lead here and to shape how we work, alongside the specialist.

Pastoral care, safeguarding and records

• Build trusted relationships and monitor wellbeing, responding calmly and keeping clear boundaries with complex needs.
• Support the Designated Safeguarding Lead by identifying concerns, following Safeguarding and Prevent reporting procedures and keeping accurate records, knowing when to support directly and when to escalate.
• Promote and raise awareness of British Values throughout your work.
• Support the delivery of TechNative's careers provision, being present in careers sessions and supporting learners' progress towards their careers outcomes and progression routes.
• Own learner records, ILPs and milestone (M1, M2, M3) evidence in TechNative's systems for funding claims and audit, and make sure every learner is put forward to Tech Talent Champions and, where they want it, actively promoted to employers. This is shared across both Learner Success Managers.

What we are looking for

Essential

• Experience supporting people to succeed, whether that is learner support, pastoral care, employability, coaching, youth or community work, customer or client support, or another people-focused role with transferable skills.
• Awareness of how learning needs, neurodiversity and personal circumstances affect adult learners, and a genuine interest in developing that further.
• High emotional intelligence and resilience.
• Excellent communication and trust-building with learners and staff.
• Organised and confident working independently and remotely.
• Strong attention to detail and confidence with digital systems and learner data.
• Commitment to the highest levels of safeguarding and inclusion practice.
• Able to travel to Brighton and Eastbourne for in-person delivery.

Desirable

• Experience in SEND or learning support in adult education or training.
• Experience in funded adult education, such as Skills Bootcamps, AEB or apprenticeships.
• Familiarity with ILPs, RARPA or DfE reporting.
• Experience advising teaching staff on reasonable adjustments or inclusive practice.
• Experience with diagnostic tools to inform support planning.

We are unlikely to find someone who ticks every box. If you meet most of the essentials and the role appeals to you, please apply.

Safer recruitment, culture and inclusion

TechNative Digital applies safer recruitment to all appointments. Offers are subject to a basic DBS check, right to work verification, identity and qualifications checks, and satisfactory references.

We offer remote-first working with regular in-person days, flexible hours, access to CPD and peer support, and meaningful work in a growing, mission-led organisation.

TechNative Digital is committed to being an inclusive organisation and to building a team that reflects the communities we serve. We particularly welcome applications from people who are underrepresented in the digital, training and education sectors, and we are happy to discuss flexible working and any adjustments you may need during recruitment or in the role.

How to apply

Apply through our website at Learner Success Manager (SEND)

We review applications as they come in and will get back to you as soon as we can. If the role is right for you, please do not wait for a deadline, apply now.