Illuminate Recruitment Ltd
Learning and Assessment Administrator
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Learning & Assessment Administrator (5‑Month FTC)
📍 Farringdon, London (Hybrid – 2 days per week in office)
💼 Fixed-term contract - 5 months | Full-time (35 hours)
💰 £28,000
🚀 Immediate interviews – urgent start
About the Role
We’re recruiting a highly organised and detail-focused Learning & Assessment Administrator to join a busy Education & Learning team on a 5-month fixed-term contract. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional support to learners.
You’ll be central to ensuring assessments run smoothly — supporting candidates, managing data, maintaining secure processes, and helping deliver high-quality online examinations and learning materials.
If you’re calm under pressure, confident with systems, and enjoy varied administrative work, this is an excellent opportunity to step into a professional education setting with immediate impact.
Key Responsibilities
- Provide responsive support to learners and internal teams via email and phone.
- Deliver technical administration for online assessments, including uploading candidate data, assigning markers, and producing results files.
- Monitor live assessments and assist candidates professionally and calmly.
- Accurately process postponements, withdrawals, absences, and ‘no shows’.
- Resolve access issues for assessment platforms and digital learning materials.
- Manage requests for reasonable adjustments and exceptional circumstances.
- Maintain accurate records across CRM and assessment systems.
- Handle confidential documents securely, including exam papers and medical evidence.
- Support production of assessment materials, scheduling meetings and tracking progress.
- Produce reports on marking progress and process payments to markers/suppliers.
- Assist with post-exam processes such as appeals and extenuating circumstances.
- Generate performance reports and statistics for internal committees.
- Work collaboratively to keep processes, policies and learning materials up to date.
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What You’ll Bring
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- At least 2 years’ administrative experience.
- Strong customer service skills, especially in pressured environments.
- Confident using databases, online learning platforms and MS Office.
- Excellent attention to detail and accurate record-keeping.
- Ability to multitask, prioritise and stay calm under pressure.
- Experience handling sensitive and confidential information.
- A proactive, flexible and collaborative approach.
Why This Contract?
- Ideal for someone seeking a solid FTC with immediate start.
- Hybrid working with a central London office.
- Join a respected professional education organisation.
- Fast-paced, varied role with real impact on learner experience.
- Quick interview turnaround — decisions made promptly.
How to Apply
If you’re organised, resilient and ready to support learners through a smooth assessment journey, apply now for immediate consideration.
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