ESP Group
Learning and Development Associate
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The ESP Group is currently recruiting for a Learning and Development Associate to join our contact centre team on a full-time, permanent basis.
If you have excellent communication and administration skills, are passionate about delivering exceptional customer service, and are seeking career progression, this could be the perfect opportunity for you.
At The ESP Group, you will be a part of a dynamic, fast-paced, talented, and growing team responsible for delivering bespoke customer experience across a variety of communication channels.
About the Role
As a Learning & Development Associate, you will be a subject matter expert in all fields of learning, development, and quality assurance. As part of our highly skilled Support team, you will collaborate with Operations and Compliance teams to deliver into business objectives, including the design, delivery, and evaluation of training and continuous development programs.
Often being the first interaction new team members or partners have with our business, the right person for this role must be enthusiastic, positive, engaging, and supportive, with a genuine desire to develop people and collaborate across disciplines to create strong partnerships and promote a positive learning environment for all.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Collaborate with Operations and Compliance teams to deliver business objectives.
- Design, deliver, and evaluate training and continuous development programs.
- Serve as a subject matter expert in learning, development, and quality assurance.
- Create strong partnerships and promote a positive learning environment.
Requirements
- Passion for delivering excellent customer service.
- Strong IT skills and aptitude to learn new systems and software.
- Reliable and enthusiastic with a positive attitude.
- Thrive in a team environment.
- Proactive and welcome the opportunity to efficiently resolve issues.
- Excellent organization and time management skills.
- Confident and clear communicator across various channels.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Work-Life Balance
We recognize the importance of a work-life balance, so we offer flexible working patterns across 7 days between the hours of 7 am and 10 pm.
Onboarding
At the outset, you will be provided with extensive training, a vibrant working environment, and a warm welcome to our dedicated team.
Inclusivity
The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone. We're committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.
Apply Now
Apply now with your CV and cover letter for the opportunity to speak to one of the team via interview at your convenience - we can't wait to hear from you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location