Learning and Development Coordinator

The Role

The position is based in Newcastle and will report to the Learning and Development Operations Team Leader. The post holder will work directly with colleagues in the London office, those in our Newcastle office, and ‎the EMEAPAC, Canada, and US regions. Responsibilities include but are not limited to:

• Coordinate the end-to-end organization of all internal training and external training for clients (both virtual and face-to-face training). Undertake all of the administration: booking and logistics in advance of sessions, ensuring that courseware and equipment are in place
• As required, travel to the London office for on-the-day coordination for core L&D programmes, e.g., International Academies for Lawyers, Career Strategies Programmes, and Business Services leadership programmes
• Consistently maintain an exceptional client service to stakeholders by actioning and answering both programme and non-programme-related queries in the shared L&D Support mailbox
• Consistently engage in a teamwork approach to the work and behavior to ensure successful execution of all of our programmes even when you are not directly working on or delivering said programme
• Perform the role of ‘expert’ in dealing with lawyers’ queries on the Continuing Competency Regime requirements
• Administer psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI), and Hogan Assessments; including producing reports; monitoring usage and requesting units as required
• Maintain accurate records e.g. logging client training in InterAction Plus and internal training in the Learning Management System (the LMS) and running reports as required
• Work alongside the Leadership Team and the L&D Managers to produce all training materials via the external document production specialist
• Ensure that work received (for the programmes assigned to you) from the document production specialist is logged and saved into SharePoint. Arranging materials for either a virtual or face-to-face delivery
• Maintain the drive for quality, ensuring that emails and documents are proofread before sharing and collaborating with colleagues, asking them to review when appropriate
• For all other training programmes that Coordinators will not be in the London office for, ensure there is consistent communication with the L&D Manager/Project Support team so they can assist remotely where required
• As a matter of course, evaluate and update process notes in order to ensure that systems and procedures remain efficient and effective
• Conduct service reviews with the in-house facilities department to ensure that hospitality continues to meet course participants’ expectations
• Organize and lead pre and post-course review meetings to discuss feedback with the Leadership Team/L&D Managers and make improvements as necessary
• Prepare for and attend weekly catchups proactively providing the Operations Team Leader with project/task updates
• Process all supplier invoices and expenses in a timely manner to avoid any delay in sending the invoices to the finance team for payment
• Support members of the Coordination team with any projects/task they are working on in their absence
• As requested, work on key projects

Skills and Experience Required

• Has experience coordinating/arranging events (E)
• Experience in a legal or other professional services environment (E)
• Ability to illustrate strong communication skills (E)
• Strong time management and prioritization skills required to support a busy team at different levels of seniority (E)
• Ability to think through problems from a fresh point of view; comfortable with ambiguity and complexity (E)
• Ability to navigate change with confidence and agility (E)
• Get results under tough conditions and go beyond the norm; exhibit presence that inspires confidence (E)
• Excellent organizational and administration skills (E)
• Ability to operate in a friendly, client-focused, professional, and discrete manner at all times (E)
• Ability to engage with key stakeholders and deal with people at all levels within the organization (E)
• Strong team player (E)
• Flexible and adaptable approach (E)
• Confident and fully competent with IT/use of Microsoft packages (E)
• Excellent written and verbal communication skills (E)
• Proactive and positive approach with a “can-do” attitude (E)
• Meticulous attention to detail; always striving for high quality and continuous improvement (E)
• Ability to work effectively under pressure (E)
• Solution-oriented and takes initiative (E)
• Strong academics (D)

#LI-KM2 #LI-Hybrid

Diversity, Equity, and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.

Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family-friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity, and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.