Stakeholder Collaboration

• Partner with Risk and P&I BCS business leadership to understand strategic priorities and translate into learning solutions
• Collaborate with Global/Enterprise, US, India, and UK Learning teams to ensure alignment across regions and time zones
• Work with GCC operations to support onboarding, knowledge transfer, and continuous skill development
• Engage with HR, talent management, and organizational development to integrate learning into talent lifecycle

Operational Oversight

• Manage L&D budget, vendor relationships, and technology platforms (LMS, authoring tools, collaboration platforms)
• Drive day-to-day onboarding and training delivery while maintaining operational excellence
• Monitor learning program outcomes, utilization rates, and participant feedback; iterate based on results
• Build scalable learning infrastructure to support growth across multiple locations

Requirements

What we're looking for:

• A visionary leader who can balance strategic ambition with operational discipline
• A builder: someone who designs scalable processes, invests in people and technology, and leaves lasting organizational capability
• An advocate for learning: passionate about developing others and creating a culture where continuous learning is expected and valued
• A collaborator: comfortable working across geographies, time zones, and organizational boundaries to deliver impact
• An innovator: staying current with L&D trends, experimenting with new modalities, and driving adoption of emerging tools and methodologies
• Data-driven: comfortable with metrics, analytics, and making evidence-based decisions about program investment and prioritization

Qualifications

What you need to have:

• Significant relevant Learning & Development experience
• Significant Leadership experience in Learning & Development
• Proven track record of designing and delivering enterprise-scale learning programs in complex, multi-geography organizations
• Deep expertise in adult learning principles, instructional design, and modern learning technologies (LMS, learning platforms, virtual delivery)

Bonus if you have:

• Master's degree in Human Resources, Organizational Development, or related field
• Certification in instructional design (e.g., IDOL, ATD) or change management (ACMP)
• Experience building and leading high-performing teams (managing 20+ learning professionals or equivalent scope)
• Strategic mindset: ability to translate business strategy into learning roadmaps and demonstrate ROI on learning investments
• Strong knowledge of onboarding, knowledge transfer, and capability building in shared services or offshore environments
• Demonstrated success in change management and building organizational learning cultures
• Excellent communication and stakeholder management skills; ability to influence across levels in matrix organizations
• Experience in financial services, insurance, or risk/compliance domains
• Familiarity with Agile and Lean approaches to learning program development
• Prior experience managing Global Capability Center (GCC) teams or distributed workforce learning initiatives
• Knowledge of emerging L&D trends: micro-credentials, AI-powered personalized learning, skill marketplaces

Why Join Us

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.