Heart of England Co-operative Society Ltd
Learning and Development Trainer
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About us
At the Heart of England Co-operative Society, we believe investing in our people is the key to delivering outstanding service to our customers and communities. We are committed to creating a culture where people can learn, grow and thrive, enabling us to deliver excellent service to our customers and communities across our Food and Funeral businesses.
We are now looking for a passionate and engaging Learning and Development Trainer to join our Learning & Development team.
The role
This is a hands-on and varied role where you will design, deliver and embed high-quality training across our Food stores, Funeral homes and Support Centre. You’ll play a key part in ensuring colleagues have the skills, confidence and knowledge to perform at their best. You will deliver a blend of face-to-face workshops, virtual training and digital learning, while supporting the development and ongoing use of our Learning Management System (LMS).
Key responsibilities:
- Design and deliver engaging training workshops across the Society using face-to-face, virtual and blended learning methods
- Create inspiring digital learning content and interactive eLearning modules within the LMS
- Support the maintenance, administration and effective use of the LMS, providing guidance to colleagues
- Adapt learning content to suit diverse operational teams and busy customer-focused environments
- Evaluate training effectiveness using feedback and data, continuously improving learning solutions
- Support the delivery of the annual training plan aligned to operational and business needs
- Work collaboratively with managers and subject matter experts to ensure training is practical and relevant
- Ensure training materials reflect current operational practice and regulatory requirements
- Promote a positive learning culture and encourage continuous development and internal progression
- Maintain accurate training records and ensure compliance with internal policies and external requirements
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About you
We’re looking for someone who is enthusiastic about developing people and confident delivering training in fast-paced operational environments.
Essential:
- Level 3 AET / PTLLS qualification
- Minimum 3 years’ experience in a Learning & Development or training role
- Minimum 1 years’ experience of working in a fast-paced retail convenience and/or food service environment; including the design and delivery of appropriate learning solutions for customer-facing colleagues
- Experience designing and developing digital learning content
- LMS experience including content creation and administration
- Strong facilitation, presentation and communication skills
- Excellent organisation and planning skills
- Ability to analyse learning feedback and data to improve training effectiveness
Desirable:
- CIPD Level 5 (or equivalent) in Learning & Development
- ILM Coaching qualification
- Experience within a retail or customer-focused environment
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What you’ll bring
- An engaging and practical approach to training delivery
- A customer-focused mindset
- Enthusiasm, adaptability and a collaborative approach
- A genuine passion for learning and development
Why join us?
This is a fantastic opportunity to make a real impact by shaping learning across a diverse and community-focused organisation. You’ll work with supportive colleagues and play a key role in building capability across the Society.
- Colleague Discount 10% plus double discount on 4-weekly pay weekend in our food stores
- Pension scheme 3.3% employer contribution
- 30 days holiday (incl bank holidays) rising with length of service
- FAB furniture discount of 15%
- Enhanced maternity pay
- Enhanced redundancy pay
- Discounts and savings platform – My Staff Shop
- Stream
- EAP with GP Access – referrals, prescription service, GP consultations, phone and in-person counselling
- Refer A Friend Scheme
- Long Service Award
- Support for eye care
- Financial and Wellbeing support from: Co-op Credit Union, Grocery Aid
- Life Insurance 2 x salary
- Health Assured Bereavement Support
- Health Assured Wellbeing Services, including My Healthy Advantage mobile app
- ZGP24 Service providing video and phone consultations, open referrals and prescription service
- Crisis 24 – Worldwide security and health information service
- Terminal illness support
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