WINGSTOP UK (Lemon Pepper Holdings Ltd)
Learning Designer & Systems Manager
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Salary Banding: Up to £50,000
Contract Type: Full Time
Location: Field/Home Based
Be part of Something Big. Join the Wingstop Team!
At Wingstop UK&I, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team.
We have been recognised for our commitment to excellence earning accolades such as (Sunday Times Best Places to Work 2024, 2025 & 2026, The UK’s Number 1 QSR Brand 2025 and Deliveroo’s Number 1 Dish in 2025). But our mission remains simple: BRING THE FLAVOUR.
Who are we looking for?
This role will be a specialist in learning design, digital learning and learning systems, turning business learning requirements into practical, engaging and effective experiences for our restaurant and support teams.
Combining strong learning design expertise with hands-on content creation, you’ll help shape and evolve the Wingstop University, our learning platform and home of learning at Wingstop UK&I, creating an experience that grows with our people and our business.
This isn’t simply a content creation role. We’re looking for someone who understands how people learn, can challenge and shape a brief where appropriate, and can determine the best way to build capability.
As we grow, you’ll play an important role in ensuring our learning remains current, effective, accessible and scalable.
What You’ll Do
- Design and build engaging, practical learning that improves capability and performance across our restaurant and support teams.
- Turn business and learning briefs into effective solutions, using strong instructional design and constructively challenging the approach where needed.
- Create high-quality digital learning, videos, guides, tools and assessments that are simple, accessible and easy to apply on the job.
- Own and continuously develop Wingstop Uni, including its structure, learning pathways, content, assignments, users, reporting and overall learner experience.
- Own the governance and lifecycle of L&D content, ensuring learning remains accurate, current, organised and aligned with operational standards and relevant legislation.
- Use AI, automation and emerging technology to make learning faster to create, easier to access and more scalable.
- Use learning data, feedback and operational insight to measure effectiveness and continuously improve learning and capability.
- Partner with operational leaders, subject matter experts and the wider People team to diagnose capability needs and recommend the right learning solution.
- Manage multiple learning projects from brief through to launch, balancing business impact, pace, priorities and quality.
- Partner with the Ops Excellence team to ensure learning reflects the highest operational standards and best practice.
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What Success Looks Like
You’ll know you’re succeeding when:
- Our learning is current, accurate, engaging and recognised as best in class.
- Restaurant and support teams have practical learning that helps them build capability and perform better on the job.
- Our LMS is well structured, easy to use and increasingly adopted as the natural place to learn.
- Data, feedback, AI and emerging technology are being used to continuously improve the quality, effectiveness and scalability of learning.
- Our external brand and tone of voice are brought to life across our learning content and pathways, creating a distinctive, engaging and recognisably Wingstop learning experience.
- Wingstop Uni is the natural home of learning at Wingstop UK&I, providing a simple, engaging and best-in-class learning experience that our teams actively use to build their capability and careers.
Essential
What you’ll bring
- Strong instructional or learning experience design experience.
- Proven ability to take learning from brief through to launch and evaluation.
- Strong hands-on digital learning creation across e-learning, video, guides, tools and assessments.
- Hands-on LMS experience, including content, users, assignments, structure and reporting.
- Experience designing learning for frontline or operational teams.
- Strong visual design skills and attention to detail.
- Highly organised, self-sufficient and able to manage multiple priorities.
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Desirable
- Hospitality or QSR experience.
- Experience with Mapal Evolve/Studio, Photoshop, Canva and video editing tools.
- Experience using AI, automation and emerging learning technology.
- Experience using learning data to evaluate and improve effectiveness.
- Experience working across large, multi-site organisations.
Why Wingstop UK&I
At Wingstop UK&I, we believe in rewarding and investing in our people. Here's what we offer:
- Enhanced holiday allowance (25 days + Bank Holidays + Birthday Off)
- Enhanced company sick pay (2 weeks full pay) 12 Month Rolling
- Pension Contributions (3% Employer)
- Enhanced Family Friendly leave
- Private Healthcare - Sole Cover
- Travel: 45p per mileage allowance
- Company Laptop & Phone
- Bonus Base of 15% with Stretch Opportunity!
- LTIP from Year 3 of Employment
- 20-50% Employee discount when dining with Friends & Family
- Access to our Benefits platform – Lifestyle savings, Recognition & Well-being EAP
Commitment to Diversity and Inclusion
We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all.
If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you.
If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour and making a real impact.
AI Disclaimer
AI can be a useful tool and we understand many candidates use it for support. That said, we're really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience.
Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that's who we're excited to meet.
Skills
Design
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