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Learning and Development Apprentice
QTS GROUP LTD. Manchester, Preston
Closes in 24 days (Friday 23 October 2026 at 11:59pm)
Posted on 28 September 2026
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Summary
At QTS Group, learning isn’t a box-tick — it’s how we unlock safer, smarter, more sustainable performance. This role is for someone who wants to combine people-first energy with data-led thinking, building development experiences that make a measurable difference.
- Wage: £27,945 a year
- Minimum wage rates: 26 days holiday plus bank holidays
- Holiday buyback scheme
- Company pension scheme
- Medicash membership
- High street and store discounts
- Ongoing development and career progression opportunities
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
About the role
This is a rare chance to help shape a new Learning & Development function at QTS Group — not just to support training delivery, but to help build a learning culture that strengthens capability, engagement, and performance across the business. As our Learning & Development Apprentice you’ll support the full L & D cycle: coordinating programmes, supporting design and delivery of resources, managing learning systems and data, evaluating impact, and partnering with stakeholders to ensure learning is aligned to organisational priorities.
You might be looking for your first L & D role or looking for a career change into our industry. If you’re data minded, naturally organised, and driven by helping people grow — and you want to work for a business with a genuine social value and sustainability focus — we’d love to hear from you.
What you’ll be doing (the full L & D spectrum):
- It’s not all about the training delivery.
- You’ll work across learning delivery, apprenticeships/early careers, systems, insight, and stakeholder engagement: the work is varied and no two days are ever the same.
- Although the role is hybrid, you will have the opportunity to visit and work at many of our locations throughout the UK.
- You could be arranging training events, organising and reporting from our learning management system or engaging with our early careers colleagues to check in.
Behaviours that matter at QTS
- Confident and proactive
- Customer-focused, approachable, committed to a positive learner experience
- Collaborative and proactive — great at building working relationships
- Adaptable, solutions-focused, with a continuous improvement mindset
- Ethical, inclusive and committed to your own professional development
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship. This apprenticeship is available in these locations:
- 73 King Street, Manchester, M2 4NG
- Units 39 40 Dollywaggon Way, Bamber Bridge, Preston, PR5 6EW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
MBKB LTD
Training course
Learning and development practitioner (level 3)
What you'll learn
Identification of training/learning needs:
- Identify and analyse learning needs: establish team and individual capability and learning gaps, in line with organisational performance outcomes and to enable effective evaluation. This may include the needs of the staff impacted by the move to a net carbon zero economy by 2050 and the requirements for a just transition.
- Use sound questioning and active listening skills to understand requirements and establish root causes i.e. establishing that it really is a learning/training need, before developing L & D solutions.
- Consult with stakeholders to draw out relevant information and provide feedback to inform learning and training needs requirements.
- Use effective analytical skills to seek out and analyse information.
- Take ownership through to resolution, escalating complex situations as appropriate
Training/Learning design:
- Design, construct and structure training / learning resources to meet a variety of needs, which will include:
- Research of delivery options and resources including digital / online / blended solutions (including identifying existing resources)
- Planning programmes / sessions / modules
- Selecting appropriate delivery methods
- Designing creative, engaging, appropriate, and inclusive learning activities (could be e-learning, digital collaboration, group sessions, blended etc.)
- Developing materials and resources to support learning.
Training/Learning delivery:
- Confidently engage all learners in structured learner-centered training, primarily of ‘content-driven’ training resources.
- Plan, organise and prepare for a training/learning event/intervention in a timely fashion
- Interact with learners of varying abilities, using a broad range of techniques and carefully planned and executed questioning techniques.
- Facilitate and deliver learning in a face-to-face, blended and digital environment as appropriate.
- Monitor a learner’s progress and deliver motivational and developmental feedback.
- Manage participation, attitudes and behaviours to reach learning objectives.
- Use effective coaching skills to enable learners to achieve learning objectives.
Evaluation:
- Evaluate the impact of learning solutions - measure and assess development initiatives for effectiveness, business relevance, efficiency, and continually seek ways to improve learning solutions.
- Build evaluation mechanisms for learning outcomes including the use of quantitative and qualitative feedback where appropriate.
- Apply techniques to analyse the impact of training from learners’ experience.
Communication and Interpersonal:
- Communicate and influence through a range of media e.g. phone, face-to-face, email, online / virtual, adapting their style to their audience.
- Build trust and sound relationships with customers/learners/colleagues.
- Handle conflict and sensitive situations professionally and confidentially.
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Teamwork and Collaboration:
- Consistently support colleagues / collaborate within the team and L & D to achieve results.
- Build and maintain strong working relationships with others in the L & D team, HR and the wider business as required.
Training schedule
You will achieve your Learning and Development Practitioner, Level 3. A 100% tailored training and assessment program will be delivered to support you throughout your apprenticeship (18-20 months including endpoint assessment). Topics covered will include:
- Technical expertise
- Business and Commercial Understanding
- The L & D function
- Management
- Information and technology
- Identification of training a learning needs
- Designing and delivery of Training and learning programmes
- Evaluation
- Communication and Interpersonal skills
- Teamwork and collaborations
Requirements
Essential qualifications
- GCSE in: Minimum GCSE English & maths, ideally a prior qual (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- Minimum GCSE English & maths, ideally a prior qualification in L & D, HR or Business Admin.
- Must be confident to speak to people and potentially deliver training and workshops in the future.
- This is a fast paced, high energy role that requires a high level of organisation and flexibility.
About this employer
QTS Group is a leading UK railway contractor providing services in a variety of disciplines including Vegetation Management, Drainage Services, Fencing, Civil Engineering, Electrification, IRATA Rope Access and Specialist Plant Fleet Hire. With a proven track record of high quality delivery QTS has showcased excellent teamwork and innovation at every opportunity.
https://www.qtsgroup.com/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- L & D Business Partner. Once qualified you will be an L & D co-ordinator or senior co-ordinator. From there you can move to a full L & D Businss Partner role. QTS is growing and the HR function reflects this growth so opportunities arise constantly.
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
The reference code for this apprenticeship is VAC2000055824.
Apply now
Closes in 24 days (Friday 23 October 2026 at 11:59pm)
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