Medicines and Healthcare products Regulatory Agency
Learning & Development Coordinator - £37,456 - £42,084 p.a. + benefits
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Job Summary
We are currently looking for a Learning & Development Coordinator to join our People Function within the Corporate Group.
This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf, London, E14 4PU.
Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.
We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly. Remote working is potentially available for some specific roles. Please discuss this with the recruiting manager before accepting an appointment.
Who are we?
The Medicines and Healthcare products Regulatory Agency enhances and improves the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.
The People function is part of the Corporate Group, along with Finance, Commercial and Infrastructure and Laboratory Services functions which are led by the Chief Finance Officer. The People function is separately led by the Chief People Officer, who is a member of the Unitary Board.
The People function focusses on:
- Attracting and retaining the best people
- Developing exceptional people and leaders
- Valuing diversity
- Promoting wellbeing and health
- Investing in a healthy culture
- Enabling great performance and delivery
Job Description
Role Purpose
The role sits within the MHRA Academy team and will report to the Academy Lead. The Academy is a new initiative aiming to set standards for MHRA Regulatory training and qualification and ensure that the learning and development provided to key front-line colleagues is of the highest quality, enabling colleagues to meet our exacting standards of performance as quickly as possible.
This is a new and pivotal role within the Academy, providing comprehensive operational and business administrative support to ensure that all projects related to the successful design, implementation, and delivery of the Academy curriculum are delivered on time. The postholder will work closely with the Academy Curriculum Manager, Accreditation Standards colleagues, and the Learning Management System (LMS) implementation team.
You will act as a key enabler for operational excellence by providing structured project support including the tracking of projects, activities and deliverables across the streams of work in the academy as well as developing risk registers. You will play a key role in governance of the work streams and work with stakeholders throughout the process to support the business in ensuring the agreed project outputs are delivered, timelines are met, and outputs are quality-assured. You will bring together the multiple strands of work that support the Academy’s delivery, ensuring that operational, administrative, and strategic planning elements are effectively aligned and managed.
Key Responsibilities
Project Planning & Coordination
- Support all academy project management activities including the development and maintenance of project plans, progress tracking, coordinating completion of key deliverables, stakeholder management, organisation and prioritisation of key actions ensuring the alignment of curriculum development and delivery across assessor and inspector streams.
- Monitor progress against key milestones and deliverables, escalating risks and issues as needed, and implementing mitigating actions where appropriate.
- Work with stakeholders to scope new curriculum areas, identify interdependencies, and support the phased rollout of learning products and standards.
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Business and Administrative Support
- Provide secretariat support for Academy working groups and governance forums, including agenda planning, minute-taking, and action tracking.
- Follow up on agreed actions from meetings, to ensure outputs and progress from meetings are implemented.
- Support the development and maintenance of Academy-related policies, procedures, standards, and guidance documentation.
- Maintain an organised system for tracking Academy documentation, outputs, and correspondence.
Stakeholder Engagement
- Act as the central coordination point for internal and external Academy stakeholders, including HR, operational teams, external accreditation bodies, and learning providers.
- Prepare professional, audience-tailored presentations, briefings, and meeting packs to support engagement and communication.
Communications and Knowledge Management
- Draft and disseminate communications to promote the Academy's work, including internal newsletters, updates, and campaign material.
- Oversee content updates and knowledge sharing through internal platforms (e.g., INsite), ensuring materials are accurate, engaging, and accessible.
- Manage the Academy inbox, triaging queries and ensuring timely and effective responses.
Operational Oversight
- Coordinate the end-to-end delivery of curriculum content, including scheduling design, development, QA, deployment and delivery across multiple streams.
- Oversee operational readiness for curriculum delivery, including instructor resourcing, system readiness (e.g., LMS configurations), and documentation.
- Support the coordination of external suppliers or consultants involved in delivering training or content development.
Data Management and Reporting
- Collate, analyse, and interpret learning and performance data from multiple sources, including the LMS, to support continuous improvement and inform strategic decision-making.
- Prepare high-quality dashboards, reports, and updates for Academy governance boards, senior leaders, and other internal/external stakeholders.
Learning Management System (LMS) Support
- Work with the Curriculum Manager to utilise LMS functionality for enrolment, learning journeys, nudges, and progress tracking.
- Support testing, configuration, and continuous improvement of LMS features to ensure an optimal learner experience.
- Ensure learning records are accurate and aligned with curriculum requirements, supporting compliance and evaluation.
Person Specification
Essential Criteria:
- Experience of successfully managing competing different projects within the same time frame to deliver on shared objectives.
- Experience of using a Learning Management System.
- A formal project management qualification (Desirable).
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Communicating and Influencing
- Working Together
- Making Effective Decisions
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We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
- Delivering at Pace
Benefits
Alongside your salary of £37,456, Medicines and Healthcare Products Regulatory Agency contributes £10,851 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays.
- Privilege Leave: 1 day.
- Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff.
- Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of six months full pay and six months half pay after five years’ service.
- Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service.
- Civil Service Pension Scheme. Please see the link for further information http://www.civilservicepensionscheme.org.uk/. For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on 0300 123 6666.
- Flexible working to ensure staff maintain a healthy work-life balance.
- Interest free season ticket loan or bike loan.
- Employee Assistance Services and access to the Civil Service Benevolent Fund.
- Eligibility to join Motoring, Boundless by CSMA.
- Variety of staff and Civil Service clubs.
- On-going learning and development.
Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, and Experience.
Key Dates
- Closing date – 17 October 2026 at 23:55.
- Sifting – from 19 October 2026.
- Main panel interviews – w/c 02 November 2026 (Interviews will be held in person at 10 South Colonnade, Canary Wharf, London, E14 4PU).
Communications will be electronic via email therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder.
We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
What will the process look like?
Pre-sift Stage
An initial sift will be conducted on the experience question which has a word limit of 250 words. If you are assessed as not meeting the required level, you will not be progressed past this stage.
Question: "Provide an example in a learning context of when you implemented or directly contributed to, a process that exploited the use of a Learning Management System" (in no more than 250 words).
In Your Answer, Please Include:
- The context and objectives of the work.
- Your specific role and actions taken.
- How you engaged, influenced or collaborated with stakeholders.
- The outcome, including any measurable impact or improvements delivered (e.g. efficiency, candidate experience, or compliance).
Sift Stage
- Anonymised CV which sets out your career history, previous experience and skills, highlighting specific responsibilities that are relevant for this role.
- Online application form, including
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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