Learning & Development Manager

KEY RESPONSIBILITIES

Learning & Development

• Research, design, develop and continuously improve learning and development programmes aligned to organisational objectives.
• Create engaging training materials, e-learning resources, presentations, guides, workbooks and assessment tools.
• Deliver high-quality training sessions through a range of methods including classroom, virtual, practical demonstrations and workplace coaching.
• Facilitate learning activities that encourage participation, collaboration and knowledge retention.
• Adapt learning approaches to suit differing learning styles, levels of experience and operational requirements.
• Evaluate training effectiveness through feedback, observations, assessments and performance outcomes.
• Maintain accurate learning records and provide regular reports on training activity and outcomes.

Knowledge Checking and Competency Assessment

• Design and deliver assessments to measure learning, competence and understanding.
• Conduct observations, quizzes, practical assessments and knowledge checks to ensure learning has been embedded.
• Identify skills gaps and implement development plans to support improvement.
• Provide coaching and mentoring to individuals and teams to support continuous learning.

Apprenticeship Support

• Act as the primary organisational contact for apprentices and training providers.
• Build effective relationships with college tutors, apprenticeship coaches and awarding bodies.
• Monitor apprentice progress, attendance, off-the-job learning and qualification milestones.
• Support apprentices to remain focused on programme requirements and successfully achieve their qualifications.
• Assist managers in providing meaningful workplace learning opportunities aligned to apprenticeship standards.
• Encourage and support apprentices with revision, portfolio-building and assessment preparation.

Induction and Onboarding

• Design and deliver engaging induction programmes for new team members.
• Present organisational values, culture, customer service standards, health and safety requirements and role expectations in a creative and inspiring way.
• Ensure induction programmes equip new employees with the knowledge, confidence and enthusiasm required to succeed.

Health, Safety and Compliance

• Promote a strong health, safety and wellbeing culture throughout the organisation.
• Ensure all training content complies with relevant legislation, organisational policies and industry standards.
• Deliver mandatory compliance training including health and safety topics as required.
• Support the organisation's commitment to achieving and maintaining a "Zero Harm" culture.
• Ensure training records are accurate and auditable.

Technology and Innovation

• Utilise learning technologies and digital platforms (e.g. Flow LMS) to enhance engagement and accessibility.
• Explore new learning methods, technologies and industry best practice to drive innovation in training delivery.
• Source and manage digital learning tools and platforms.

Data

• Analyse, interpret and present data to identify trends, measure performance and support informed decision-making.
• Produce and maintain compliance reports, KPI dashboards and management information, delivering accurate monthly, quarterly and annual reporting.
• Use data and insights to support organisational change initiatives and process improvement activities to monitor and continuously improve.

Stakeholder Engagement

• Build strong relationships with operational managers to understand learning requirements.
• Work collaboratively with People & Talent colleagues to support organisational development objectives.
• Partner with external training providers, colleges and other stakeholders to maximise learning opportunities.
• Act as a positive ambassador for learning and development across the organisation.

Qualifications

Essential Qualifications

• Recognised teaching, training or learning and development qualification (e.g. PTLLS/DTLLS, Cert Ed, PGCE or CIPD Learning & Development or equivalent).
• Relevant Health & Safety qualification (e.g. IOSH) or willingness to work towards one.
• Food safety qualification (or willingness to achieve)

Essential Experience

• Significant experience as a Trainer, Tutor, Teacher, Learning & Development Professional or similar role.
• Previous hospitality, catering or food service industry experience with a strong practical understanding of sector operations.
• Experience of designing and delivering engaging training programmes in operational environments.
• Experience of assessing knowledge, competence and learning outcomes.
• Experience supporting apprentices or learners through structured qualifications and development programmes.
• Experience liaising with colleges, training providers, awarding organisations or apprenticeship partners.
• Experience of delivering induction and onboarding programmes.

Essential Knowledge

• Strong understanding of adult learning principles and effective training methodologies.
• Good knowledge of hospitality and catering operations, standards and best practice.
• Excellent understanding of workplace Health & Safety requirements.
• Knowledge of apprenticeship frameworks, standards and learner support requirements.
• Understanding of and consistent application of equality, diversity and inclusion principles in learning environments.

Essential Skills and Competencies

• Excellent presentation and facilitation skills.
• Ability to engage, motivate and inspire learners at all levels.
• Strong coaching and mentoring capability.
• Highly organised with excellent planning and time-management skills.
• Strong written and verbal communication skills.
• Technology savvy with the ability to use learning management systems, Microsoft 365 applications and digital learning tools effectively.
• Ability to create innovative and engaging learning materials.
• Strong assessment and evaluation skills.
• Highly collaborative with the ability to build positive relationships with stakeholders.
• Ability to analyse information and identify training needs.
• Commitment to continuous improvement and professional development.
• Passion for helping others learn, develop and succeed.

Personal Qualities

• Enthusiastic and energetic with a genuine passion for learning and development.
• Creative and innovative in approach.
• Positive role model who promotes company values and behaviours.
• Adaptable and resilient in a fast-paced environment.
• Approachable, supportive and people-focused.
• Strong attention to detail and commitment to quality.
• An inclusive approach and tailoring learning activities to meet learner needs.
• Safety-conscious with a commitment to supporting a "Zero Harm" culture.

Desirable

• CIPD membership or qualification.
• Assessor and/or Internal Quality Assurance qualification.
• Experience working with e-learning packages and digital learning resources.
• Experience working within large-scale hospitality, catering, leisure or service-sector organisations.
• Champion a culture of continuous learning, development and Zero Harm across the organisation.

Additional Information