Glasgow Central Office | Full-time, permanent | Scotland-wide travel required

Make learning count from day one.

We are looking for an experienced Learning & Development Manager to lead training delivery, competency assurance and qualification pathways across Home Instead SUR Group. This is a hands-on leadership opportunity for someone who combines strong care-sector expertise, commercial awareness and rigorous standards with an engaging, supportive style.

About The Role

Reporting to the Head of Workforce & People, you will lead the Group’s L&D team and make sure training is delivered, assessed and recorded consistently across every office. You will own the training calendar, competency assessment process, learning-management data and monthly compliance reporting.

You will remain close to delivery, spending approximately 40% of your time facilitating learning. Alongside induction, mandatory and refresher training, you will lead the business case for an SQA-approved SVQ centre and, if approved, its establishment and operation.

Key Responsibilities

• Lead, coach and develop the Senior Trainer and Trainer, setting clear standards for delivery, assessment and learner experience.
• Plan and publish a rolling training calendar aligned to recruitment demand across all territories.
• Deliver engaging induction, mandatory, refresher and specialist programmes, while coordinating trainer deployment and controlling travel costs.
• Own competency assessments, practical checks and evidence-based sign-off for safety-critical tasks.
• Work with the Head of Care Quality to maintain approved clinical content and consistent assessment standards.
• Track mandatory training and SSSC qualification conditions, providing clear monthly reports to every office.
• Prepare the business case for an SQA-approved SVQ centre, including learner demand, assessor capacity, funding, cost and payback.
• Manage the L&D budget, external providers, learning materials and training records.
• Evaluate learning through feedback, competency outcomes, quality findings, retention and cost-per-learner measures.
• Standardise assessment decisions through sampling, moderation and trainer observations, with agreed actions followed through.
• Track SSSC registration qualification conditions, flag upcoming deadlines and manage external SVQ provision until an internal centre is approved.
• Keep trainer certifications, assessor awards and approved learning materials current and version-controlled.
• Use digital and blended learning where it improves access and efficiency without weakening competency standards.
• Escalate safeguarding, fitness-to-practise, repeated competency or regulatory training concerns promptly to the appropriate leaders.
• Build trusted relationships with General Managers and Service Leads while maintaining clear accountability between central support and local operations.