Worldwide Flight Services (WFS)
Learning & Development Manager
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Department: Human Resources
Location: London Heathrow
Description
We are looking for a talented Learning & Development Manager who will be responsible for delivering our learning and development strategy across a multi-site operational business; covering mandatory requirements, operational practical training, competency assessment, and skills development programmes.
This is an on-site based role located at our London Heathrow UK Head office.
Your main responsibilities on a day-to-day basis will be:
- Lead and manage a team of 7, including L&D Specialists, Operational Skills Trainers, and a Digital Learning Developer.
- Own the Learning Management System ensuring accuracy of records and efficiency of processes.
- Deliver and grow a comprehensive learning aligned with organisation's goals, fostering a culture of continuous learning.
- Manage the mandatory training framework, ensuring compliance with CAA regulations and other internal and external requirements.
- Lead the digitalisation plan for Training, managing the creation of e-learning solutions; and micro-learnings to support organisational training needs.
- Ensure a comprehensive induction and onboarding experience, including a programme of practical training on-the-job.
- Manage the creation and delivery of digital Work Instructions to ensure impactful and high-quality learning programmes.
- Manage and grow the digital competency-based programme of assessments to improve performance and compliance, and conduct trend analysis.
- Conduct the annual Training Need Analysis connected to employee performance reviews and create learning pathways to support development and business needs.
- Produce reports and metrics to monitor the effectiveness of learning activities.
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To be successful in this role you will need:
- Relevant qualification in Education and Training.
- Experience using Success Factors LMS desirable.
- Strong track record of delivery in a learning and development role within a multi-site Operations / Logistics business.
- To be innovative and change-driven.
- Strong influence and collaboration skills.
- Excellent relationship builder and stakeholder management.
- Strong leadership capabilities.
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our Values
Safety
- Always look out for our own and each other's safety.
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
- Comply with all relevant safety regulations and standards at all times.
- Learn from mistakes and share that learning.
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Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences.
- Offer alternative "yes" solutions to "no" situations.
- Deliver service excellence and always aim to exceed customer expectations.
Respect
- Appreciate everyone's background, cultural values and opinions at all times.
- Actively listen and understand other's intent and point of view, especially during disagreements.
- Build trusting relationships, demonstrate empathy and care for others.
Excellence
- Always do the right thing. Do it right the first time.
- Demonstrate extreme ownership: See it, Own it, Solve it.
- Adopt a growth mindset: keep learning, stay agile, be resilient.
- Set high expectations, embrace innovation and practice continuous improvement.
Teamwork
- Prioritise SATS Group's interests over one's own and department needs.
- Proactively share resources, ideas and information constructively.
- Build on each other's strengths and ideas to achieve win-win outcomes.
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