The Private Office
Learning & Development Manager
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Learning & Development (L&D) Manager
The Learning & Development (L&D) Manager is responsible for designing, implementing, and evaluating learning strategies that build organisational capability, support leadership excellence, and foster a culture of continuous development. This role will lead key training programmes including leadership development, graduate onboarding, job-specific skills training, behavioural skills, regulatory training, and initiatives to prepare the organisation for AI-driven transformation. The L&D Manager will partner closely with HR Business Partners, business leaders, and subject matter experts to identify learning needs and deliver high-impact development solutions across all levels.
Key Responsibilities
Leadership & Management Development
- Design and deliver leadership training programmes for emerging, new, and experienced managers.
- Oversee Team Leader Training initiatives including coaching skills, performance management, communication, and employee engagement.
- Implement psychometric profiling tools (e.g., DISC) to enhance self-awareness and leadership effectiveness.
Early Careers & Talent Development
- Manage the Graduate Academy, ensuring structured learning pathways, rotations, and assessments.
- Lead the growth and maintenance of the FPE Academy (or equivalent functional development path).
- Coordinate mentorship, coaching, and buddy programmes to support career success.
Core Learning Programmes
- Develop and deliver soft skill training (communication, critical thinking, problem-solving, teamwork, etc.).
- Manage and refresh cultural training programmes, strengthening organisational values and inclusivity.
- Deliver effective induction and onboarding programmes for all new employees.
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Mandatory & Regulatory Training
- Oversee annual mandatory compliance training including AML, Cybersecurity, Data Protection, Health & Safety, Code of Conduct, etc.
- Track completion rates, ensure audit readiness, and coordinate with compliance stakeholders.
Sales & Job-Specific Skills Training
- Partner with Sales leadership to design training programmes for sales capability, product knowledge, negotiation, and client engagement.
- Work with department heads to assess job skill gaps and create targeted upskilling pathways.
- Coordinate and support skill specialists to deliver training programmes
HR Business Partner (HRBP) Enablement
- Facilitate HRBP workshops focusing on strategic HR capabilities, talent coaching, workforce planning, and business partnering excellence.
Assessment & Certification Processes
- Manage and monitor exam processes, assessments, and training-related sign-off procedures.
- Maintain training records, competency frameworks, and compliance documentation.
AI Readiness & Digital Learning Transformation
- Lead organisational initiatives to prepare employees to embrace AI-enabled ways of working.
- Build training programmes focused on AI literacy, prompt engineering, digital fluency, and human-AI collaboration skills.
- Support integration of AI tools within learning platforms and content creation.
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Programme Evaluation & Learning Analytics
- Continuously improve programmes through evaluation, learner feedback, and data insights.
- Track KPIs such as skills uplift, leadership pipeline growth, employee engagement, and capability metrics.
Stakeholder Management
- Partner with internal stakeholders to align L&D initiatives with business strategy.
- Source and manage external training providers, consultants, and accreditation bodies.
Key Skills & Competencies
- Strong knowledge of learning strategy, adult learning principles, and instructional design.
- Facilitation and presentation excellence, both in-person and virtual.
- Experience with leadership development and behavioural training.
- Ability to build learning pathways and competency frameworks.
- Data-driven mindset with experience using learning analytics tools.
- Understanding of psychometric tools (DISC, MBTI, Insights, etc.).
- Strong stakeholder management and influencing skills.
- Familiarity with AI learning trends, digital learning platforms, and modern HR tech.
Qualifications
- Bachelor's degree in HR, Education, Psychology, Business, or a related field.
- Professional certifications in L&D, coaching, or leadership development (e.g., CIPD, ATD, ILM) preferred.
- Experience in managing organisation-wide training programmes, academies, or leadership pipelines.
- Experience with LMS/LXP platforms, digital content creation tools, and AI learning tools.
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