Learning & Development Manager

You will be organised and proactive, able to manage multiple priorities and deliver initiatives at pace, while maintaining a strong focus on quality and outcomes. A credible and engaging communicator, you will influence stakeholders at all levels and champion a culture of continuous learning and professional development across the organisation.

Responsibilities

The responsibilities of the Learning & Development Manager include (though are not limited to):

Strategic

• Working collaboratively with stakeholders, contribute to the design and implementation of the training strategy to fuel Woodgate & Clark’s succession pipeline

Implementation

• Assess the Company’s training and development needs at both organisational and individual level within Operations.
• Design and support the delivery of training to external parties to boost Business Development.
• Plan, organise and execute, in collaboration with the HR & Professional Development Coordinator the Company’s approach to Early Careers.
• Analyse people data to identify gaps in current succession plans, recommending corresponding training and/or development solutions and drive their implementation within Operations.
• With input from the Operations and HR, identify technical and soft skills training requirements and define a corresponding training timeline and plan for training delivery – ensuring there is an appropriate matrix in place.
• Anticipate future training needs based on adjuster profile needs and/or industry trends.
• Work with subject matter experts to design and create training materials, proposing different delivery methods to optimise engagement, accessibility, learning outcomes and budgets.
• Help build PDPs for individual adjusters to close skills/knowledge gaps and put in place mechanisms to ensure successful delivery and assessment of these plans.
• Assess the success of development plans and help employees make the most of learning opportunities.
• Manage training budgets and forecast current and future costs. Advise on the right course of action. The training budget will be passed down from the Central HR Budget and discussed between the Managing Director, HR Director and Operational Leads.
• Curate learning content and assess relevant learning and development options.
• Consider relevance of blended learning options such as coaching, mentoring, on-the job training, classroom training, e-learning, and simulation. Make recommendations to the Executive Leadership Team.
• Co-ordinate the logistics, attendance and content of training.
• Identify external training partners.
• Evaluate success of learning interventions and report to the HR Director.
• Keep up to date with the latest learning and development products and approaches.
• Support business transition projects where appropriate.
• You will be expected to carry out any other duties that may reasonably be required and notified to you by the Company.

Skills, Experience and Qualifications

• Technical and Operational experience within loss adjusting operations with a passion for supporting and developing talent.
• Loss adjusting or insurance background (ACII/ACILA qualified as a minimum).
• Excellent customer service, organisational and planning skills.
• Extensive experience in designing training strategy and authoring/delivering training content.
• Relevant loss adjusting and/or insurance-related qualifications.
• Desire to work towards relevant professional qualifications, including TTT qualifications.
• Quality focused, providing an excellent standard of service to all stakeholders.
• Competent use of technology.
• Ability to work autonomously.
• Ability to demonstrate an attention to detail and proactively analyse and resolve complex issues.
• Able to co-ordinate a variety of actions concurrently.
• Ability to work to given targets.